Heather Arlington
Orlando
Summary
Flexible schedule and positive attitude. Works well as part of a team, or independently. Focused on greeting all guests in a timely manner. Dedicated to positive guest experiences, and doing whatever it takes to make sure the guest returns.
Overview
24
24
years of professional experience
Work History
Caretaker for Family Member
Joseph Horowitz
Orlando
10.2024 - Current
- Performed light housekeeping duties including laundry and meal preparation.
- Distributed medications, and kept a log of each one.
- Responded to emergency situations promptly to prevent or minimize damage.
- Provided guidance in times of need.
Server, Hostess, Foh management
Mamak
Orlando
01.2020 - 09.2024
- Train and mentor new employees.
- Answered phones and assisting with takeout orders.
- Provided accurate wait times and managing wait lists.
- Escorted guests to dining room and bar area.
- Answered guest questions, and resolving issues, amicably.
- Helped to pre-bus dirty, or unwanted dishes, cleaning tables, floors, chairs, running food to tables, refilling drinks.
- Helped guests with menu selections.
- Accurately inputting orders into POS.
Hostess, Server, takeout
SmokeyBones Bar and Grill
Orlando
03.2018 - 11.2019
- Greeted all guests with a smile.
- Doing whatever it takes to ensure guests will return.
- Ability to multitask.
- Ability to upsell food beverages and desserts
- Cash handling skills.
- Taking orders in a prompt fashion.
- Helped out wherever needed.
- Running of food and beverages.
- Assisting with side-work.
Hostess, Server, Bartender
FISH CITY GRILL
Lakeland
10.2009 - 01.2015
- Greeted guests promptly upon arrival.
- Ability to multitask.
- Ability to upsell food beverages and desserts.
- Cash handling skills.
- Going above and beyond guests needs.
- Taking orders in a prompt fashion.
- Running food and beverages.
- Assisted in all aspects of the restaurant.
Hostess, Server, Bartender
Ruby Tuesday
Bartow
09.2001 - 11.2011
- Greeted all guests upon arrival and departure.
- Doing whatever it takes to ensure guests return.
- Ability to multitask.
- Ability to upsell food beverages and desserts.
- Cash handling skills.
- Took orders in a prompt fashion.
- Assisted in running side-work.
- Running food and beverages.
- Performed opening and closing duties.
Education
High school or equivalent - General studies
Gaither High School
Tampa, FL05.1998
Skills
- Customer Service
- Server
- POS
- Problem solving
- Team collaboration
- Employee training
- Communication skills
- Conflict resolution
- Multitasking ability
- Adaptability to change
- Attention to detail
Personal Information
Authorized To Work: US
Timeline
Caretaker for Family Member
Joseph Horowitz
10.2024 - Current
Server, Hostess, Foh management
Mamak
01.2020 - 09.2024
Hostess, Server, takeout
SmokeyBones Bar and Grill
03.2018 - 11.2019
Hostess, Server, Bartender
FISH CITY GRILL
10.2009 - 01.2015
Hostess, Server, Bartender
Ruby Tuesday
09.2001 - 11.2011
High school or equivalent - General studies
Gaither High School