HEATHER AUFDERHAR
US Rator/Media Search Analyst/Search Engine Elevator
Burlington,NC
Summary
Detail-oriented Media Research Analyst with extensive knowledge of Internet Research and Social Media marketing. Dynamic individual with proven history of innovative and effective marketing. Committed to accurate and detailed research.
Overview
18
18
years of professional experience
4
4
years of post-secondary education
1
1
Language
Work History
Media Search Analyst/Internet Research/Rater
Appen Inc
Hybrid
01.2015 - Current
- Used verbal and written skills to create spreadsheets, Word documents, and created professional emails in Microsoft Outlook
- Worked flexible hours across night, weekend and holiday shifts.
- Managed paid search campaigns using Facebook and Google platforms.
- Collected and analyzed data to improve strategies.
Mystery Shopper
Multiple Employers
Hybrid
01.2014 - Current
- Shopped competition regularly to identify value offerings.
- Maintained current knowledge of evolving changes in marketplace.
- Set and achieved company defined sales goals.
- Built and cultivated long-term quality relationships with over 40 clients by addressing needs and providing superior customer service.
Mortgage Loan Processor
ITP, Encompass
08.2021 - 01.2022
- Prepared the file to flow from, to Processing within, within 3 days
- Reviewed the URLA to make sure all delicate information is filled in by the loan officer or loan officer assistant
- Contacted the borrower to gain a relationship with them leading up to the closing
Support Analyst/Network Analyst
TEKsystems
02.2016 - 01.2017
- Responsible for day-to-day support and maintenance of ATM services at off-site and branch locations partnering with vendor to ensure quality services
- Troubleshooting and resolving system-related production issues, working with vendors to identify root cause, and ensuring fixes/solutions are implemented
Education
Bachelor of Science - Digital Media
04.2013 - 04.2015
Associate of Arts - Computer And Information Systems Security
04.2011 - 04.2013
GPA: 3.8
Skills
Professional skills: Verbal and written communication, good interpersonal and outstanding customer service, time-management and organization, ability to work with strict deadlines, ability to explain technical concepts in simple terms
Problem-Solving
Strong analytical skills
Fact checking
Number-savvy
Communications management
Analytics and SEO
Search Engine Optimization
Research methods
Timeline
Mortgage Loan Processor - ITP, Encompass
08.2021 - 01.2022
Support Analyst/Network Analyst - TEKsystems
02.2016 - 01.2017
Media Search Analyst/Internet Research/Rater - Appen Inc
01.2015 - Current
Mystery Shopper - Multiple Employers
01.2014 - Current
University of Phoenix - Bachelor of Science, Digital Media
04.2013 - 04.2015
University of Phoenix - Associate of Arts, Computer And Information Systems Security
04.2011 - 04.2013
Accomplishments
- CERTIFICATIONS:
- Microsoft Office Specialist in Excel
- Microsoft Office Specialist in Word
- Microsoft Office Specialist in SharePoint
- Microsoft Windows 10 Certification
Affiliations
- Telus International
- Clickworkers
- AI Communicator
- Amazon Mechical Turk
- Microworkers
- Crowd Content
- Bare International
- Many more....