Juana Gonzalez Reyes
Fort Lupton,CO
Summary
FHA, Conventional and VA standards and regulations. Accurate and dedicated Loan Processor evaluates financial documentation and promotes positive client interactions. Works exceptionally well in fast-paced environments driven by tight deadlines. Employs critical eye toward document details and customer information to avoid errors and promote efficiency. Accurate and dedicated Loan Processor evaluates financial documentation and promotes positive client interactions. Works exceptionally well in fast-paced environments driven by tight deadlines. Employs critical eye toward document details and customer information to avoid errors and promote efficiency.
Overview
19
19
years of professional experience
Work History
Loan Processor
Richmond American Homes-HomeAmerican Mortgage Corporation
06.2015 - 09.2019
- Managed Work flow with strict guidelines, 30-50 loans in pipeline
- Work cooperatively with Managers, Underwriters
- Provided weekly reports of work flow-pipeline to managers
- Respond on-going basis to internal and external customer inquiries
- Analyzed customers documentation for accuracy
- Reviewed documents to determine acceptability to meet loan guidelines
- Coordinated weekly phone calls to customers to provide extensive update on loan process
- Attended quarterly meetings to discuss projects, goals, and successes.
Loan Processor
Wells Fargo Mortgage
09.2011 - 02.2013
- Managed Work flow with strict guidelines. 20-40 loans in pipeline.
- Work cooperatively with Managers, Underwriters
- Provided weekly reports of work flow-pipeline to managers
- Respond on-going basis to internal and external customer inquiries
- Analyzed customers documentation for accuracy
- Reviewed documents to determine acceptability to meet loan guidelines
- Coordinated weekly phone calls to customers to provide extensive update on loan process
- Attended quarterly meetings to discuss projects, goals, and successes.
Mortgage Loan Processor
Star Lending Inc.
01.2006 - 01.2008
- Managed Work flow with strict guidelines
- Work cooperatively with Managers, Underwriters
- Provided weekly reports of work flow-pipeline to managers
- Respond on an on-going basis to internal and external customer inquiries
- Analyzed customers documentation for accuracy
- Reviewed documents to determine acceptability to meet loan guidelines
- Coordinated weekly phone calls to customers to provide extensive update on loan process
- Attended quarterly meetings to discuss projects, goals, and successes.
Mortgage Loan Processor/Administrative Assistant
Absolute Lending Inc.
01.2001 - 01.2005
- Managed Work flow with strict guidelines
- Work cooperatively with Managers, Underwriters
- Provided weekly reports of work flow-pipeline to managers
- Respond on an on-going basis to internal and external customer inquiries
- Analyzed customers documentation for accuracy
- Reviewed documents to determine acceptability to meet loan guidelines
- Coordinated weekly phone calls to customers to provide extensive update on loan process
- Attended quarterly meetings to discuss projects, goals, and successes.
Education
Associates Degree - Business Administration
Corinthian Colleges
Aurora, CO 05.2002
Skills
- Microsoft Office
- Microsoft Excel
- Microsoft Outlook
- Calyx Software
- Citrix Portal
- Encompass
- Excellent customer service skills
- Communication skills
- Teamwork
- Good work ethic
- Organization skills
- 20 years Customer Service Experience
- 20 years mortgage professional experience
- Excellent verbal and written communication
- Great time management and organization skills
- Ability to explain technical concepts in simple terms
- Teamwork and Collaboration
- Dedicated Work Ethic
- Regulatory Compliance
- Application Process Management
- Mortgage Loan Software
- Property Inspection Requirements
- Credit Reports
- Loan Closing
- Employment Verification
- Attention to Detail
- Document Management
- Legal Compliance
- Calyx Point
- Loan Disclosures
- Appraisals
- Software Proficiency
- Fraud Detection
- Multitasking Abilities
- Deadline Management
- Credit Analysis
- Loan Processing Coordination
- Document Analysis
References
- Chris King, Manager, chris.king@mdch.com
- Charles Baker, Senior Management Team, 303-960-1776
Timeline
Loan Processor
Richmond American Homes-HomeAmerican Mortgage Corporation
06.2015 - 09.2019
Loan Processor
Wells Fargo Mortgage
09.2011 - 02.2013
Mortgage Loan Processor
Star Lending Inc.
01.2006 - 01.2008
Mortgage Loan Processor/Administrative Assistant
Absolute Lending Inc.
01.2001 - 01.2005
Associates Degree - Business Administration
Corinthian Colleges