Samantha Maestas
Aztec,NM
Summary
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
10
10
years of professional experience
Work History
Loan Processor
The Dolores State Bank
2024.06 - Current
- Responsible for assisting customers in tracking hazard and flood insurance for all mortgage loans; process and prepare documents for all consumer loans to comply with federal regulations, track CSO life and disability insurance for consumer mortgage loans.
- I am the primary contract in working with with customers in person and via telephone to expertly answer general and specific questions, insure transactions are processed to insure all local, state and Federal requirements and resolve any and all issues.
- Assisted clients in understanding complex financial documents required for completing their loan applications successfully.
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
- Assisted loan officers with origination and closing processes to fastrack procedures and promote teamwork.
- Developed and maintained relationships with customers and loan officers to establish smooth loan process.
- Provided exceptional customer service by addressing borrower concerns and resolving issues in a timely manner.
Teller 2
The Dolores State Bank
2023.12 - 2024.06
- Provided frontline customer service by answering client questions, processing cash, and check deposits.
- Assured customers were provided with their account information by printing statements, processing loan payments, and closing accounts.
- Assisted customers in filling out debit card disputes, Issued cashiers checks and money orders, issued savings bond redemptions, and provided foreign currency exchanges.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
Childcare teacher/administrative assistant
Treehouse early learning center
2022.03 - 2023.12
- Enrolled children in the center and ensured all records were up -to-date, completed all local and State licensing paperwork,
- Facilitated parent, child and family engagement.
- Developed strong relationships with students and their families, fostering mutual trust and respect that contributed to overall student success.
- Increased student participation by implementing creative and interactive learning activities.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
Receptionist
Cortez Glass
2020.07 - 2021.12
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Babysitter
Telluride sitters
2021.02 - 2021.05
- Childcare, child interaction, education: reading, writing, and age-appropriate critical thinking skills
- Entertaining children while their parents enjoyed a day of enrichment including reading, learning activities, and outdoor play including skiing.
- Developed strong relationships with families, establishing trust and rapport to provide quality childcare services tailored to individual family requirements.
Technician
Therapy One
2019.02 - 2020.03
- PATIENT CARE
- Including rehabilitation stretches, exercises, ultrasound, electrical simulation, compression, etc
Teacher
Kiddie Kamp daycare
2017.10 - 2019.02
- Curated daily and weekly and monthly Curricula which getting kids ready to move up to the next classroom or kindergarten
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Collaborated with other teachers to plan interdisciplinary units that connected subjects and promoted deeper understanding among students.
Office Manager/Medical Assistant
Aztec Chiropractic
2016.09 - 2017.09
- Insurance verification, scheduling, filing, payments, patient charts
- Patient Care /intake such as taking vitals and height/weight, etc
Teller I
Citizens bank NM
2015.01 - 2015.12
- Customer service, Money Handling, Money Accuracy, cashiers checks, deposits, Withdrawals, vaults as well as other transactions
Education
Ashford University
San Diego, CAHigh School Diploma -
Aztec High School
Aztec, NM09.2024
Some College - Health Science
San Juan College
Farmington, NM04.2017
Skills
- Microsoft Office
- Microsoft Suite including Word, Excel, and Powerpoint
Credit File Updating
- Medical Terminology
- Insurance Verification
- Medical Records
- Childcare
- Banking
- Medical Office Experience
- Patient Care
- Receptionist
- Computer Operation
- Basic math
- Cash handling
- Customer service
- Medical receptionist
- Scheduling and payments
References
- Autumn Lewis, (505) 860-2121, Best friend
- Amy Groat, (505) 333-5199, Aunt
- Heather Barrit, (970) 739-8639, Boss
Timeline
Loan Processor
The Dolores State Bank
2024.06 - Current
Teller 2
The Dolores State Bank
2023.12 - 2024.06
Childcare teacher/administrative assistant
Treehouse early learning center
2022.03 - 2023.12
Babysitter
Telluride sitters
2021.02 - 2021.05
Receptionist
Cortez Glass
2020.07 - 2021.12
Technician
Therapy One
2019.02 - 2020.03
Teacher
Kiddie Kamp daycare
2017.10 - 2019.02
Office Manager/Medical Assistant
Aztec Chiropractic
2016.09 - 2017.09
Teller I
Citizens bank NM
2015.01 - 2015.12
Ashford University
High School Diploma -
Aztec High School
Some College - Health Science
San Juan College
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