Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Brandy Gentry

Chadbourn,NC

Summary

Dynamic Loan Processor at Sallie Mae with proven expertise in data accuracy and compliance. Skilled in negotiation and account management, I effectively resolved borrower inquiries while ensuring adherence to lending regulations. Recognized for exceptional organizational skills and a commitment to customer satisfaction, I consistently delivered results in high-pressure environments.

Overview

13
13
years of professional experience

Work History

Loan Processor

Sallie Mae
11.2021 - Current
  • Inputting and entering data accurately
  • Maintained a high level of customer service by promptly responding to borrower inquiries, providing updates on the loan status, and addressing concerns in a professional manner
  • Verified and analyzed financial information, including income, credit reports, and employment history, to assess the risk and eligibility of loan applicants
  • Ensured compliance with lending regulations, company policies, and industry best practices throughout the loan processing cycle
  • Utilized loan origination software to input and track loan data, ensuring accuracy and completeness of information
  • Prepared and submitted loan files to underwriting for final approval, following established guidelines and procedures
  • Conducted thorough reviews of loan applications to identify potential red flags or areas requiring additional documentation or clarification

Collections Representative

Adecco/BB&T
Whiteville, NC
11.2014 - 06.2021
  • Meet performance expectations for collection efforts for assigned accounts based upon individual goals and objectives
  • Place or receive calls in priority order as established by management
  • Negotiate payment arrangements with clients to cure delinquency, evaluating ability and willingness to pay
  • Navigate and interpret various screens and relay information to clients accurately and professionally
  • Determine cause of delinquency and best course of action to assist delinquent customer
  • Document all collection efforts for each assigned account in accordance with established procedures
  • Data entry

Dietary Assistant

Adecco/BB&T
Lumberton, NC
11.2014 - 10.2015
  • Enter dietary reports into CBORD system, entering data as needed in medical reports, change diets, filing and entering personal information into system, discharging patients from system, answering phone calls and entering information as received, explaining different diet orders to patient, multitasking with various hospital data systems, Patient care

Assistant Manager

Hibbett Sports
Whiteville, NC
11.2013 - 11.2014
  • Customer service, answer phone calls, cashier, stocker, refund cash and merchandise, sales and marketing

Customer Service Representatives

Oak Island Accommodations
Southport, NC
05.2012 - 08.2013
  • Check to ensure that appropriate changes were made to resolve customers' problems
  • Merchandise, refunding money, and adjusting bills
  • Review claims adjustments, checking accounts, answering phone calls in timely manner with over 300 calls in queue, costumer service

Education

Associate of Arts - Early Childhood Education

Southeastern Community College
Whiteville, NC
05-2026

Skills

  • Organizational Skills
  • Microsoft Office
  • Cash Handling
  • Microsoft Powerpoint
  • Account Management
  • Dietary Aide Experience
  • Data entry
  • Computer Operation
  • Typing
  • Computer Skills
  • Negotiation
  • Assistant Manager Experience
  • Microsoft Excel

Personal Information

Work Permit: Authorized to work in the US for any employer

Timeline

Loan Processor

Sallie Mae
11.2021 - Current

Collections Representative

Adecco/BB&T
11.2014 - 06.2021

Dietary Assistant

Adecco/BB&T
11.2014 - 10.2015

Assistant Manager

Hibbett Sports
11.2013 - 11.2014

Customer Service Representatives

Oak Island Accommodations
05.2012 - 08.2013

Associate of Arts - Early Childhood Education

Southeastern Community College

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