Brianna Johnson

• Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.
• Assisted clients in understanding complex financial documents required for completing their loan applications successfully.
• Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
• Promoted a positive work environment through effective communication skills and teamwork initiatives.
• Increased customer satisfaction with timely responses to inquiries and providing thorough explanations of loan processes.
• Managed multiple loans simultaneously ensuring timely completion of each task assigned without compromising on compliance or quality standards.

• Collected room deposits, fees, and payments.
• Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
• Provided great service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
• Resolved guest issues promptly, resulting in positive feedback and return visits.
• Answered customer telephone calls promptly and appropriately handled needs.

• I began working at this location starting as a Front Desk Attendant for a luxury high rise condominium.
• I was then promoted to Team Lead Concierge, later a supervisor for Concierge.
• My duties consist of running the front desk while staying in touch with higher up management.
• I Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities and made everyone's schedules.
• Overall my job was to build and construct a team that is on one accord so operations can run smoothly.

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• My position at Frost Science is to smile and greet guests all day and if they have any problems in their visit to us I make sure I do my best to accommodate their needs.
• Collaborated with team members to ensure seamless coordination of guest services across departments.

• This was a temporary job where I worked under Pat live for the Florida Department of Health.
• My duty was to answer calls as well as make them to deliver personal health matters to patients in the state of Florida.
• I helped a lot of people and gained more customer service and work experience by doing this job.

• I worked under a City of Miami program for summer students.
• I was placed at a summer camp ran by police officers where I worked with large groups of children.
• I learned how to be more patient and how to save money.

• I temporarily worked under doctors and nurses that taught me how a medical office is supposed to be ran.
• I gained more experience with drawing blood, checking blood pressure, customer service, EKG technology, and how to properly set up a room for patients.

• Northwestern gave me hands on experience with medical field trips, repetitive tests, after school medical tutoring and medical teachers that never stop teaching.