Heather Backer
Boonville,NY
Summary
Detail-oriented professional with strong technical support and patient management skills. Proven ability to provide compassionate care while effectively managing patient records and schedules.
Overview
15
15
years of professional experience
Work History
CCS/Technical Assistant
Countryside Veterinary Clinic
Forestport, New York
10.2021 - Current
- Assisted veterinarians during examinations and procedures (restraining pets, preparing vaccines, and going over pet history).
- Maintained cleanliness and organization of clinic equipment and supplies.
- Scheduled appointments and managed patient records efficiently.
- Provided compassionate care to animals during treatments, recovery, and euthanasia.
- Educated pet owners on post-treatment care and preventative measures.
- Provided technical support to users by troubleshooting hardware and software issues.
- Participated in meetings, providing technical insights and updates.
- Process daily end-of-day financial reports.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk & daily payments.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Efficient in Impromed, Ezyvet, Care Credit, Pet Desk, and Otto.
TCA Clerk
Metlife
Oriskany, NY
07.2015 - 10.2021
- Processed customer requests and inquiries efficiently and accurately.
- Updated client information in internal databases regularly.
- Assisted team members with administrative tasks as needed.
- Coordinated communication between departments for smooth operations.
- Handled incoming mail and distributed to appropriate personnel promptly.
- Supported the preparation of reports and presentations for management review.
- Managed scheduling and appointment setting for team meetings effectively.
- Assisted customers with inquiries and complaints in a professional manner.
- Answered phones in a courteous manner while providing excellent customer service.
- Communicated with customers and employees to answer questions or explain information.
- Performed data entry tasks to update customer accounts records.
- Verified accuracy of all paperwork prior to submission for processing.
- Organized and maintained filing systems for confidential documents.
- Supported office clerical functions using word processing and other software, email and office machines.
- Processed payments, refunds, and exchanges accurately and efficiently.
- Scanned documents into digital formats ensuring accuracy of content.
- Received and distributed incoming mail, messages and packages to appropriate individuals.
- Followed confidentiality rules to preserve data quality and reduce potential information compromise.
- Answered multi-line telephone system and routed calls to appropriate personnel.
No Fault Claims Biller
Rome Hospital
Rome, NY
04.2013 - 07.2015
- Processed patient billing information accurately and efficiently.
- Reviewed insurance claims for completeness and compliance.
- Communicated with patients regarding billing inquiries and payment options.
- Coordinated with healthcare providers to resolve billing discrepancies.
- Managed patient accounts using hospital billing software systems.
- Assisted in training new billing staff on procedures and protocols.
- Maintained up-to-date knowledge of healthcare billing regulations and policies.
- Collaborated with financial department to streamline billing processes.
- Maintained confidentiality on all patient record data.
- Participated in training sessions related to new policies and procedures as well as updates on existing ones.
- Verified insurance eligibility for patients by calling appropriate parties.
- Performed daily follow-up on outstanding claims to ensure prompt payment from payers.
Human Resource Clerk
Lowville Hospital
Lowville, NY
12.2010 - 04.2013
- Managed patient records and ensured data accuracy in electronic systems.
- Coordinated communication between departments to enhance efficiency in operations.
- Maintained inventory of office supplies and ordered as needed for smooth operations.
- Supported billing processes by verifying patient information and insurance details.
- Trained new clerical staff on hospital procedures and operational protocols.
- Handled confidential information with discretion while adhering to privacy regulations.
- Assisted customers with inquiries and complaints in a professional manner.
- Answered phones in a courteous manner while providing excellent customer service.
- Communicated with customers and employees to answer questions or explain information.
- Greeted visitors in a friendly and professional manner while directing them appropriately.
- Performed data entry tasks to update customer accounts records.
- Verified accuracy of all paperwork prior to submission for processing.
- Organized and maintained filing systems for confidential documents.
Education
Associate of Science - Administrative Specialist
USC
Utica, NY04-2010
Associate of Science -
NY Institute of Massage
Williamsville, NY06-2003
High School Diploma -
Adirondack Central School
Boonville, NY07-2000
Skills
- Technical support
- Patient management
- Medical record keeping
- Veterinary assistance
- Software troubleshooting
- Customer relationship management
- Appointment scheduling
- Data entry
- Effective communication
- Problem solving
- Attention to detail
- Team collaboration
- Time management
- Administrative skills
- Database administration
- Decision-making
- Continuous improvement
- Customer relations and communications
- Customer and client relations
- Insurance eligibility verification
- Payment distribution
- Basic accounting
- Filing and data archiving
- PC proficient
Timeline
CCS/Technical Assistant
Countryside Veterinary Clinic
10.2021 - Current
TCA Clerk
Metlife
07.2015 - 10.2021
No Fault Claims Biller
Rome Hospital
04.2013 - 07.2015
Human Resource Clerk
Lowville Hospital
12.2010 - 04.2013
Associate of Science - Administrative Specialist
USC
Associate of Science -
NY Institute of Massage
High School Diploma -
Adirondack Central School