Heather Bailey
Hartville,OH
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
14
14
years of professional experience
Work History
Peer Review Systems Coordinator
Akron Children's Hospital
Akron, OH
05.2010 - Current
- Management of the Focused Professional Practice Evaluation and Ongoing Professional Practice Evaluation Process
- Assisted in developing new processes and procedures related to systems management.
- Provided end-user training on how to use various systems in the network environment.
- Tested new applications prior to deployment into production environments.
- Responded promptly to user requests regarding technical support needs.
- Provided technical guidance for system development and troubleshooting.
- Led cross-functional teams in systems integration projects.
Medical Staff Systems Coordinator
Akron Children's Hospital
Akron, OH
04.2014 - 07.2018
- Used Midas Seeker to maintain facility databases containing physician records, files and credentialing documents.
- Developed effective communication strategies between providers, staff, and management.
- Created and maintained records for all providers in accordance with the organization's standards.
- Responded to inquiries from internal and external sources regarding credentialing status.
- Assisted with auditing processes for compliance purposes.
- Assisted in preparing reports related to provider data and credentialing activities.
- Prepared monthly reports summarizing status of provider credentials.
Director Secretary
Akron Children's Hospital
Akron, OH
11.2011 - 04.2014
- Assist Directors and Department with scheduling meetings and maintaining
- Answered and directed incoming calls to appropriate personnel.
- Handled confidential information in a professional manner at all times.
- Prepared and maintained filing systems, ensuring accuracy of records.
- Provided administrative support for department staff members with daily activities such as photocopying and scanning documents.
- Compiled data for special projects or reports as requested by management team.
- Assisted in the preparation of reports, documents, presentations and correspondence.
Systems Support Specialist
Akron Children's Hospital
Akron, OH
05.2010 - 11.2011
- Work Outpatient Claim errors through the GPMS claim editing software
- Provided technical support to customers by identifying causes of problems, researching and offering effective solutions.
- Responded to client requests for technical support by phone, email and inter-office chat service.
- Monitored system performance metrics and generated reports for management review.
- Performed data entry into multiple computer systems related to health insurance benefits and claims processing.
- Researched and resolved billing discrepancies, coding issues, and other payment problems.
- Processed appeals related to denied or rejected claims in a timely manner.
- Reviewed patient accounts to ensure accuracy and completeness of information.
Education
Doctorate degree - Healthcare: Quality And Analytics
University of Phoenix-Online Campus
02.2024
Masters' Degree - Healthcare Administration
Capella University
01.2018
Bachelors' Degree - Information Systems Management
University of Akron
01.2002
Skills
- Business Analysis
- End-User Training
- Network Administration
- Application Support
- Data Quality Management
- Strategic Thinking
- Status Reporting
- System Monitoring
- Product Development
- Technical Support
- Project Coordination
Timeline
Medical Staff Systems Coordinator
Akron Children's Hospital
04.2014 - 07.2018
Director Secretary
Akron Children's Hospital
11.2011 - 04.2014
Peer Review Systems Coordinator
Akron Children's Hospital
05.2010 - Current
Systems Support Specialist
Akron Children's Hospital
05.2010 - 11.2011
Doctorate degree - Healthcare: Quality And Analytics
University of Phoenix-Online Campus
Masters' Degree - Healthcare Administration
Capella University
Bachelors' Degree - Information Systems Management
University of Akron
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