Lourdes Rodriguez
Lauderhill,FL
Summary
Dynamic professional with a robust background in software development and system analysis. Expertise in facilitating communication between IT and other departments, leading to improved collaboration and successful project implementation. Committed to driving productivity through effective training and system upgrades.
Experienced with analyzing and developing system requirements, ensuring optimal performance. Utilizes programming expertise to create and maintain efficient software solutions. Knowledge of troubleshooting and resolving technical issues to support business objectives.
Overview
27
27
years of professional experience
Work History
Systems Coordinator
Mercantil Bank
Caracas Venezuela
05.2010 - 03.2023
- Coordinated cross-departmental projects to enhance operational efficiency and streamline processes.
- Implemented system upgrades, improving user experience and software functionality across departments.
- Developed training programs for staff on new systems, ensuring effective adoption and utilization of tools.
- Analyzed workflow data to identify bottlenecks, recommending solutions that increased productivity.
- Facilitated communication between IT teams and other departments, enhancing collaboration on system-related projects.
- Led initiatives to document procedures, promoting consistency and compliance within the organization.
Information Systems Specialist
Mercantil Bank
Caracas Venezuela
11.2000 - 05.2010
- Managed IT infrastructure to ensure system reliability and performance across multiple departments.
- Led cross-functional teams in the deployment of new software solutions, improving operational efficiency.
- Conducted regular system audits to identify vulnerabilities and implement corrective actions proactively.
- Designed scalable IT solutions that accommodated organizational growth without compromising performance or security standards.
- Implemented IT infrastructure improvements that reduced downtime, enhancing business continuity efforts.
- Developed customized software solutions for diverse client needs, increasing overall satisfaction rates.
Systems Analyst Programmer
Mercantil Bank
Caracas Venezuela
05.1996 - 11.2000
- Developed software solutions to enhance banking operations and streamline processes.
- Analyzed user requirements to design effective systems that improve customer experience.
- Collaborated with cross-functional teams to implement system upgrades and enhancements.
- Conducted thorough testing and debugging to ensure software quality and reliability.
- Documented technical specifications and user manuals for internal training purposes.
- Provided technical support to end-users, resolving issues efficiently and effectively.
- Collaborated with cross-functional teams to design and implement IT projects on-time and within budget constraints.
- Assisted in the development of project plans, including scope definition, timelines, resource allocation, and risk assessment.
- Spearheaded the migration of legacy applications to modern platforms, ensuring seamless integration and minimal downtime.
Education
Bachelor of Science - Information Technology
Santa Maria
Caracas Venezuela06-2005
Skills
- IT asset management
- Agile methodology
- Application support
- Business analysis
- Software development
- System analysis
Timeline
Systems Coordinator
Mercantil Bank
05.2010 - 03.2023
Information Systems Specialist
Mercantil Bank
11.2000 - 05.2010
Systems Analyst Programmer
Mercantil Bank
05.1996 - 11.2000
Bachelor of Science - Information Technology
Santa Maria
Technical skills
- Project Management (Project Management Institute - PMI)
- Testing & QA
- Microsoft Office
- Databases: Adabas, Access, Oracle, SQL
- Programming Languages: Natural