Sanchon Dillup-Jones

• Improved system efficiency by streamlining processes and implementing automation tools.
• Acted as a liaison between end-users and technical support teams, ensuring timely resolutions for reported issues.

• Primary point of contact for digital asset management problems across the supply chain, from content delivery to ingestion, for 102 unique audio and video DSPs (iTunes, Spotify, Tik Tok)
• Developing strategies for the New Service Onboarding process which standardized onboarding of new Digital Service Providers, decreasing onboarding time from 4 months (2022) to 2.5 months (2023)
• Improved data accuracy and consistency by establishing standardized data formats across integrated systems.

Programming NTWRK's Creator Support Center: Information hub on producing and marketing successful, in-app campaigns for the mobile commerce platform on iOS and Android devices (https://thentwrk.zendesk.com/hc/en-us)

• Led cross-functional teams to deliver customized products to meet their Music and Podcasts tastes
• Served as a liaison between clients and internal teams to ensure smooth quality assurance reviews of metadata and algorithms that power Personalized Recommendation and Algorithmic Products
• Managing New Market launches (2016-2021), increasing Spotify's user base from 104MM to 365MM