Heather Battaglia
2946 N Clybourn Ave Unit 102,Chicago
Summary
Dynamic professional with proven ability to thrive in fast-paced environments at Petsmart as Petshotel Lead. Demonstrated expertise in customer service and problem-solving, ensuring seamless operations. Excel in teamwork and communication, leveraging computer skills to enhance efficiency. Recognized for adaptability and responsibility, consistently delivering results with a positive attitude. Successfully led daily operations for a high-volume pet hotel, ensuring 100% safety, comfort, and health standards for all pets while coordinating staff, medication administration, and quality guest services
Overview
5
5
years of professional experience
Work History
Petshotel Lead
Petsmart
10.2020 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Check ins/ check outs
- Taking payments
- Answering phones
- Making reservations
Education
High School Diploma - General
Elk Grove High School
Elk Grove Village 06.2013
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Dependable and responsible
- Multitasking
- Excellent communication
- Critical thinking
- Computer skills
- Calm under pressure
- Active listening
- Decision-making
- Problem resolution
- Verbal communication
Timeline
Petshotel Lead
Petsmart
10.2020 - Current
High School Diploma - General
Elk Grove High School