KAYLA BISSELL
Kentwood,MI
Summary
Reliable and upbeat sales associate successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
5
5
years of professional experience
1
1
Certification
Work History
PetsHotel Lead
PetSmart
3950 28th Street SE, Kentwood, Mi 49512
07.2024 - Current
- Implemented standardized work procedures, ensuring consistency in operations while maximizing efficiency.
- Managed the development and implementation of standard work documents, ensuring consistency in operations while maximizing efficiency.
- Trained staff on Lean methodologies, empowering employees to identify and address inefficiencies proactively.
- Conducted regular gemba walks to observe operations firsthand, identifying areas where improvements could be made immediately or over time.
Retail Sales Associate
Spunky Monkey Smoke Shop
Kentwood, MI, USA
10.2022 - 11.2024
- Cashier
- Customer service
- Stocking merchandise
Loss Prevention Specialist
Burlington Stores
Kentwood, MI, USA
02.2022 - 06.2022
- Manage found broken packaging/stolen items
- Maintain store cleanliness
- Stock and organize products
- Document and report any theft witnessed
- Walking throughout store to catch and prevent thieves in process of stealing
Team Member
Red Robin
Kentwood, MI, USA
10.2019 - 01.2022
- Greeted and sat customers
- Taking and placing orders
- Attentive customer service
- Cleaned tables and seating area
- Washed dishes
- Quality checking and correcting errors
- Helped create positive customer experience throughout restaurant
Education
None -
Skills
- Cashiering
- Food Preparation
- Busser
- Host/Hostess
- Food Service
- Restaurant Experience
- POS
- Guest Services
- Food Safety
- Food Handling
- Loss Prevention
- Cash Handling
- Customer Service
- Store Opening and Closing
- Product Knowledge
- Retail Store Operations
- Upselling strategies
- Reliable and Responsible
- Attention to Detail
- Strong Communication and Interpersonal Skills
- Excellent Written and Verbal Communication
- Strong communication skills
- Animal handling expertise
- Patience and tolerance
- Team leadership
- Staff training and development
Certification
Food Handler Certification
Timeline
PetsHotel Lead
PetSmart
07.2024 - Current
Retail Sales Associate
Spunky Monkey Smoke Shop
10.2022 - 11.2024
Loss Prevention Specialist
Burlington Stores
02.2022 - 06.2022
Team Member
Red Robin
10.2019 - 01.2022