Heather Baxter ACP
Freeport,FL
Summary
Advanced Certified Paralegal with a proven track record of working well in high-stress office environments, quickly adapting to changing circumstances and providing attention to detail under pressure. Looking for an opportunity to expand and apply my legal education and knowledge with the opportunity for growth.
Overview
16
16
years of professional experience
Work History
Customer Service/Server
Great Southern Cafe
Freeport, FL
04.2015 - 10.2019
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Took orders from customers accurately and in a timely manner.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Maintained records of transactions made during shift as required by law or company policy.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Conducted regular inventory checks to maintain adequate levels of necessary supplies.
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
Medical Receptionist/Assistant
Gulf Coast Dermatology
Santa Rosa Beach, Florida
01.2011 - 04.2015
- Greeted and checked in patients, updating patient information in computer system.
- Verified insurance coverage for appointments and collected co-payments as required.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Provided support to clinical staff during patient visits, including rooming patients, collecting vital signs and documenting chief complaints.
- Performed data entry tasks related to billing and collections procedures.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
ICU Unit Secretary
Enterprise Hospital
Enterprise , AL
06.2009 - 12.2010
- Maintained patient medical records, ensuring accuracy and confidentiality.
- Monitored vital signs of patients in the ICU unit and reported changes to nurses or physicians.
- Answered phone calls from family members inquiring about patient status.
- Assisted with filing, faxing, photocopying, scanning documents and other administrative duties as needed.
- Greeted visitors and answered inquiries regarding hospital policies and procedures.
- Responded to requests for medical records in a timely manner while adhering to HIPAA regulations.
- Facilitated communication between physicians, nurses, social workers, case managers and other healthcare personnel involved in a patient's care.
Front Desk Manager
Holiday Inn South
Dothan, Alabama
02.2004 - 06.2010
- Managed reservations by answering calls, responding to emails and booking accommodations.
- Provided excellent customer service by addressing guest inquiries promptly and professionally.
- Performed cashier duties such as taking payments, balancing accounts, handling refunds and resolving any discrepancies that arose.
- Assisted with training new staff members on front desk procedures and policies.
- Supervised a team of 3 front desk agents ensuring tasks were completed efficiently and effectively.
- Monitored occupancy rates for each day as well as weekly and monthly trends to ensure maximum revenue was achieved.
- Promoted loyalty programs to encourage repeat business from customers.
- Processed employee time sheets, payroll information and other administrative documents.
- Supervised front desk operations, enabling guests to receive superior customer service from hotel staff.
- Directed front desk operations with focus on hotel reputation, staff productivity and operational efficiency.
- Worked with room service, housekeeping, maintenance and security to meet all guest needs.
Education
Advanced Certifications in Discovery And Trial Practice - Paralegal Studies
NALA The Paralegal Association
01-2022
Associate of Applied Science - Paralegal Studies
Kaplan University
Davenport, IA01-2015
High School Diploma -
Graceville High School
Graceville, FL01-2001
Skills
- Office management
- Client communication
- Scheduling/Planning
- Microsoft office
- Legal terminology
- Confidentiality
- Multi-line switchboard
- Calendar management
- Conflict mediation
- Customer relationship management
- Legal ethics
Timeline
Customer Service/Server
Great Southern Cafe
04.2015 - 10.2019
Medical Receptionist/Assistant
Gulf Coast Dermatology
01.2011 - 04.2015
ICU Unit Secretary
Enterprise Hospital
06.2009 - 12.2010
Front Desk Manager
Holiday Inn South
02.2004 - 06.2010
Advanced Certifications in Discovery And Trial Practice - Paralegal Studies
NALA The Paralegal Association
Associate of Applied Science - Paralegal Studies
Kaplan University
High School Diploma -
Graceville High School