Heather Beckwith
Plymouth,NY
Summary
Dedicated and professional Care Manager with history of meeting agency goals utilizing consistent and organized practices. Superior interpersonal skills and dedicated to delivering the highest quality of care and advocating for individuals.
Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational services. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
23
23
years of professional experience
Work History
Care Manager
LIFEPlan CCO NY
Utica, NY
07.2018 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Coordinated referrals to specialists, hospitalizations, ER visits, ancillary testing and other enabling services for patients.
- Consulted with supervisors to assess cases and plan strategies for enhancing care.
- Interpreted regulations to identify patient care requirement criteria to be monitored and establish systems to achieve compliance.
- Arranged transportation and documented details of discharge transition plans.
- Worked with providers to define quality metrics and outcome reporting process.
- Educated and evaluated clinical and support staff regarding care quality management regulations and standards of care.
- Reviewed and evaluated test results as part of team to suggest care and treatment options.
- Created customized care plans, working with staff and families to assess and meet individual needs.
- Met with Individuals to ensure their needs are being met and their current services are appropriate.
Medicaid Service Coordinator
Achieve
Norwich, NY
11.2008 - 07.2018
- Referred individuals to appropriate team members, community agencies and organizations to meet needs.
- Developed and implemented variety of innovative policies and strategies to promote individuals self-sufficiency.
- Coordinated individual referrals to obtain community services, advocated for individuals needs and resolved roadblocks.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support individuals needs.
- Met regularly with individual to ensure services were appropriate for individual needs.
Real Estate Agent
Chenango County Realty
Norwich, NY
09.2012 - 07.2015
- Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations.
- Presented purchase offers to sellers for consideration.
- Liaised between buyers and sellers to provide positive experiences for both parties.
- Marketed and sold property for clients by hosting open houses and advertising online and in print.
- Negotiated, facilitated and managed real estate transactions.
Prevocational Counselor
Chenango County ARC
Norwich, NY
02.2002 - 11.2008
- Communicated closely with other counselors to devise programs and activities based on developmental and academic levels.
- Developed service plans to maintain and improve work skills.
- Offered guidance and advice to improve work skills.
- Monitored and recorded individual progress to ensure that goals and objectives are met.
- Prepare and maintain records and case files, including documentation such as individuals' personal and eligibility information, services provided, narratives of individual contacts, and relevant correspondence.
- Maintain close contact with individuals during job training and placements to resolve problems and evaluate placement adequacy. As well as assisting them with improving their work skills.
Education
Bachelor of Science - Human Development
SUNY At Binghamton
Binghamton, NY2002
Associate of Arts - Individual Studies
SUNY College of Agriculture & Technology At Morrisville
Morrisville, NY1999
High School Diploma -
South New Berlin Central School
South New Berlin, NY1996
Skills
- Critical Thinking
- Decision Making
- Verbal and Written Communication
- Time Management
- Health Information Systems
- HIPAA Guidelines
- Quality Assurance Controls
- Performance Monitoring
- Problem Resolution
- Patient Advocacy
- Rehabilitation Programs
Timeline
Care Manager
LIFEPlan CCO NY
07.2018 - Current
Real Estate Agent
Chenango County Realty
09.2012 - 07.2015
Medicaid Service Coordinator
Achieve
11.2008 - 07.2018
Prevocational Counselor
Chenango County ARC
02.2002 - 11.2008
Bachelor of Science - Human Development
SUNY At Binghamton
Associate of Arts - Individual Studies
SUNY College of Agriculture & Technology At Morrisville
High School Diploma -
South New Berlin Central School