Heather Bell
Redding,CA
Summary
Dynamic and quick-learning professional with a proven track record at UPS, adept at optimizing processes and enhancing customer satisfaction. Skilled in fast-paced work environments and exceptional time management, I excel in teamwork and efficient problem-solving. Demonstrated ability to manage tasks with great attention to detail and uphold strong interpersonal relationships.
Overview
8
8
years of professional experience
Work History
Driver Assistant
UPS
Anderson, CA
11.2024 - Current
- Loaded and unloaded trucks efficiently, minimizing damage to goods and optimizing space utilization.
- Exhibited good attendance, work habits, and willingness to learn job functions.
- Prevented damage to packages and products by correctly securing loads.
- Improved customer satisfaction by providing timely and efficient delivery assistance to drivers.
- Lifted and carried packages weighing up to 60 pounds.
- Assisted drivers with navigation, ensuring accurate and prompt deliveries for clients.
- . Upheld company values through excellent customer service skills while addressing client inquiries or concerns regarding their deliveries.
- Maintained a safe work environment by adhering to safety protocols during loading and unloading tasks.
- Contributed to a positive team atmosphere by collaborating closely with fellow Driver Helpers and other staff members.
- Assisted with 5 different workers per day.
LVN
Marquis Shasta
Redding, CA
05.2022 - 12.2022
- Administered medications accurately and in a timely manner, ensuring proper treatment for various conditions.
- Performed routine evaluations of each patient's status, needs, and preferences.
- Monitored vital signs and assessed patients regularly, swiftly identifying any changes in condition and addressing concerns promptly.
- Documented accurate and complete patient information to address patient problems and expected outcomes.
- Promoted a positive work environment among nursing staff through collaboration, open communication, and support.
- Provided high-quality wound care, reducing the risk of infection and promoting timely healing.
- Managed time efficiently during busy shifts by multitasking effectively without compromising quality of care.
- Demonstrated strong clinical judgment by assessing symptoms quickly and prioritizing appropriate interventions accordingly.
- Enhanced patient care by providing compassionate and individualized attention, leading to improved health outcomes.
- Coordinated with healthcare providers to schedule diagnostic tests for patients, expediting care plans as necessary.
- Educated patients and their families on disease management, medication administration, and at-home care techniques, empowering them to take control of their health.
- Contributed to infection control measures by adhering to strict hygiene protocols and educating staff on best practices.
- Cared for wounds, provided treatments, and assisted with procedures.
- Answered incoming phone calls from patients to provide basic assistance and triage medical concerns.
- Coordinated patient transfers to other facilities.
- Answer over 20 calls and emails daily.
CNA
Brentwood Post Acute
Red Bluff, CA
10.2018 - 12.2020
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Overall care for 30+ patients
Front End Cashier
Costco
Redding, CA
02.2017 - 12.2018
- Enhanced customer satisfaction by providing efficient and friendly service during checkout.
- Maintained a well-organized and clean workstation, ensuring a positive shopping experience for customers.
- Supported stocking efforts by organizing shelves near the front end cashier area, maintaining a visually appealing presentation of merchandise.
- Handled high volumes of transactions with accuracy, contributing to overall store sales goals.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies and ensuring financial integrity.
- Addressed customer concerns promptly, resolving issues and maintaining strong relationships with patrons.
- Approached every question or concern with calm and level-headed approach.
- Completed daily tasks quickly without sacrificing quality or attention to detail.
- Provided each customer with detailed receipts for proof of purchase and to avoid discrepancies.
- Maintained organized and orderly front end and removed carts, baskets, and debris.
- Utilized strong communication skills to relay pertinent information between customers and other staff members effectively.
- Organized items on shelves to help customers locate products easily and quickly.
- Prevented loss by identifying fraudulent transactions and following established security procedures.
- Helped customers complete purchases, locate items, and join reward programs.
- Collaborated with team members to ensure seamless store operations during busy periods.
- Managed over 30 individual customer issues per day.
Education
LVN - Nursing
Institute of Technology
Redding, CA12.2021
Skills
Quick Lerner
Great people skills
Great time management
- Organization
Organized
- Documentation management
- Attention to detail
- Problem-solving
- Data entry
Languages
Spanish
Native or Bilingual
Timeline
Driver Assistant
UPS
11.2024 - Current
LVN
Marquis Shasta
05.2022 - 12.2022
CNA
Brentwood Post Acute
10.2018 - 12.2020
Front End Cashier
Costco
02.2017 - 12.2018
LVN - Nursing
Institute of Technology