Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Heather Bertoia

Summary

Encouraging manager, great problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

3
years of professional experience

Work History

Joyology
Reading, MI

Assistant Manager
07.2022 - Current

Job overview

Delivering Great Customer Service

Assisting General Manager in Daily Operations of Store

3 Fifteen Cannabis
Camden, MI

Budtender
07.2021 - 07.2022

Job overview

Great in store and online Customer Reviews

Delivered Great Customer Service

Top Budtender Average

Easter Seals
Angola, IN

QIDP/Case Manager
01.2021 - 07.2022

Job overview

Managed Residential Services for Adults with Intellectual Disabilities

Education

University of Phoenix
Tempe, AZ

Associate of Arts from Criminal Justice
06.2011

University Overview

Skills

  • Idea Development and Brainstorming
  • Staff Training
  • Policy Enforcement
  • Needs Assessment
  • Operations Management
  • Cost Reduction
  • Customer Relations
  • Negotiation and Conflict Resolution
  • Staff Management
  • Product and service knowledge
  • Performance Tracking and Evaluation
  • Promotional planning
  • Marketing knowledge
  • Administration and Reporting
  • Schedule oversight
  • Teamwork and Collaboration
  • Troubleshooting
  • Data Entry
  • Social Perceptiveness
  • Analytical Thinking
  • First Aid/CPR
  • Public Speaking
  • Good Judgment
  • Managing Operations and Efficiency

Timeline

Assistant Manager
Joyology
07.2022 - Current
Budtender
3 Fifteen Cannabis
07.2021 - 07.2022
QIDP/Case Manager
Easter Seals
01.2021 - 07.2022
University of Phoenix
Associate of Arts from Criminal Justice
Heather Bertoia