Heather Bibbins
Fall River,MA
Summary
Business-focused Account Manager with experience in customer relationship management, account reconciliation, and billing administration. Strong attention to detail supports accurate contracts, smooth service coordination, and effective account maintenance. Trusted for dependable follow-through and client service.
Overview
33
33
years of professional experience
Work History
Account Manager
Republic Services
Fall River, MA
06.1993 - Current
- Manage commercial waste and recycling accounts across Republic Services territories, ensuring client satisfaction and service continuity.
- Facilitate renewals and pricing discussions for existing waste service accounts, contributing to account retention and customer loyalty.
- Resolved billing questions and service disputes with clients, fostering positive relationships and enhancing service delivery.
- Check customer contracts and account records for accuracy.
- Update account details in CRM and Microsoft Office systems.
- Communicated service changes, pickups, and schedule updates to customers.
- Assist dispatch operations and route teams with service request coordination.
Education
High School Diploma -
BMC Durfee High
Fall River05-1993
Skills
- Customer relationship management
- Contract management
- Contract negotiation
- Billing resolution
- Account reconciliation
- CRM systems
Custom Section 1
- I also worked at Shaws Supermarket as a cashier/ customer service representative during my high school years at the age of 15 1/2 I did that for approximately 6 years.
Timeline
Account Manager
Republic Services
06.1993 - Current
High School Diploma -
BMC Durfee High