HEATHER BISHOP
St. Thomas,USA
Summary
Successful experience working in both team and self-directed settings in order to reach established goals. Strong communication and interpersonal skills with the ability to act as a resource for customers, providing excellent customer service in a courteous manner. Ability to work effectively with diverse groups of people at various levels within an organization.
Overview
25
25
years of professional experience
Work History
Provider Enrollment/Credentialing Specialist
Keystone Rural Health Center
Chambersburg, PA
10.2022 - Current
- Maintained accurate records regarding all aspects of the enrollment process in a secure database.
- Responded promptly to inquiries from providers regarding their status within the network.
- Assisted providers with the completion of their application packages, including obtaining all necessary documents.
- Reviewed and updated provider enrollment applications to ensure accuracy and completeness of information.
- Performed verification checks for new provider enrollments in accordance with company policies and procedures.
- Provided guidance to providers on the enrollment process, timelines, and requirements.
- Collaborated with internal departments to ensure proper processing of enrollment applications.
- Conducted audits of existing providers' records to verify continued eligibility for participation in network programs.
- Developed system processes to streamline the provider enrollment process and improve efficiency.
Unit Secretary
WellSpan Waynesboro Hospital
Waynesboro, PA
04.2022 - 10.2024
- Greeted visitors and patients in a courteous and friendly manner.
- Assisted nursing staff with administrative tasks such as scheduling appointments, ordering supplies and preparing charts.
- Answered telephone calls promptly and directed them to appropriate personnel or departments.
- Prepared documents for signature by physicians or other authorized personnel.
- Executed clerical tasks and assisted with unit duties to keep departments running smoothly.
Credentiler and Accounts Receivable Representative
AdvantEdge Healthcare Solutions
Chambersburg, USA
08.2012 - 04.2022
- Monitored customer accounts to ensure payment terms are met.
- Researched and resolved discrepancies in customer accounts.
- Communicated with customers regarding payment status of their invoices.
- Maintained detailed records of provider data in the credentialing database system.
- Assisted providers with the completion of their application packages, including obtaining all necessary documents.
- Performed verification checks for new provider enrollments in accordance with company policies and procedures.
- Resolved discrepancies between provider applications and available data sources.
- Provided guidance to providers on the enrollment process, timelines, and requirements.
- Collaborated with internal departments to ensure proper processing of enrollment applications.
- Conducted audits of existing providers' records to verify continued eligibility for participation in network programs.
- Responded promptly to inquiries from providers regarding their status within the network.
- Reviewed and updated provider enrollment applications to ensure accuracy and completeness of information.
Order Processor
Ingram Book Company
Chambersburg, USA
08.2010 - 12.2010
- Processed and picked book orders efficiently and in a timely manner
- Assisted in making daily and weekly production goals while working in a team environment
- Helped with other job duties as requested by management
Assistant Manager
Uni-Mart
Mercersburg, USA
04.2000 - 08.2002
- Assisted with daily operations, such as inventory, scheduling, nightly deposits, and customer service
- Managed and trained employees to ensure store rules and regulations were being followed
- Handled customer inquiries and complaints while also performing loss prevention duties
Education
ASSOCIATE OF APPLIED SCIENCE - MEDICAL OFFICE MANAGEMENT
Kaplan University
Hagerstown, MD, USA01.2012
Timeline
Provider Enrollment/Credentialing Specialist
Keystone Rural Health Center
10.2022 - Current
Unit Secretary
WellSpan Waynesboro Hospital
04.2022 - 10.2024
Credentiler and Accounts Receivable Representative
AdvantEdge Healthcare Solutions
08.2012 - 04.2022
Order Processor
Ingram Book Company
08.2010 - 12.2010
Assistant Manager
Uni-Mart
04.2000 - 08.2002
ASSOCIATE OF APPLIED SCIENCE - MEDICAL OFFICE MANAGEMENT
Kaplan University
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