Heather Bitting
Summary
Passionate and experienced health care professional with 7 years of diverse expertise. Strong communicator with a talent for adapting to dynamic environments and delivering top-notch service. An adaptable team player committed to driving positive outcomes and exceeding expectations.
Overview
11
11
years of professional experience
Work History
Home Health Aide Recruiter
FreedomCare
07.2024 - 12.2025
- Collaborates with colleagues to create and improve streamlined processes
- Created an Applicant Tracking System (ATS)
- Maintains daily updates to ATS
- Conducts interviews with potential candidates daily
- Ensures compliance with all federal, state, and internal policies and regulations
- Adheres to inbound and outbound telephonic queue assignments
Care Coordinator
FreedomCare
08.2023 - 07.2024
- Coordinated schedules and plans between caregivers, patients and family members
- Mediated patient/caregiver relationships
- Conducted Wellness Reviews with patients
- Scheduled caregivers and patients schedules, assisted with Designated Representative assignments and follow ups.
- Adheres to inbound and outbound telephonic queue assignments
- Assisted in training new coordinators
Care Navigator - Contractor
United Healthcare
01.2023 - 06.2023
- Completed telephonic outreach to DSNP members
- Educated member on gaps in care and assisted with scheduling provider appointments
- Completed Social Determinants of Health surveys with patients and provided community resources to help patients improve quality of life
- Ensured patients had access to PCP and specialists as needed
- Identified gaps in care and assisted in closure of gaps
Accounts Receivable Assistant
Sharon Healthcare Center
07.2022 - 01.2023
- Maintained up to date billing system; Generated and sent out invoices
- Collected and allocated payments
- Performed account reconciliations; monitored customer account details for non-payments, delayed payments and other irregularities; researched and resolved payment discrepancies
- Maintained accounts receivable customer files and records
- Followed established procedures for processing receipts and cash; prepare bank deposits; investigated and resolved customer queries
- Communicated with residents and their families via phone, email, mail or personally
Waitstaff
Dutch’s Spirits
06.2022 - 09.2022
- Welcomed customers and directed them to seating areas
- Maintained knowledge of menu items and restaurant specials
- Prepared bills and processed customer payments
- Worked with colleagues to fulfill food orders and ensure customer satisfaction
- Escalated major concerns to management.
Receptionist
Pine Plains Veterinary Associates
02.2022 - 07.2022
- Greeted and checked in clients and their pets
- Scheduled appointments and surgeries
- Answered phones and responded appropriately to inquiries by clients
- Processed payments and collected fees
- Maintained client records and updated medical histories.
Receptionist
Sharon Healthcare Center
09.2021 - 07.2022
- Answered and directed phone calls in a polite and friendly manner
- Welcomed visitors, maintained reception area, operated standard office equipment on a regular basis, including a fax machine, a copy machine, and a computer
- Received and sorted daily mail
- Maintained office security by following safety procedures and controlling access via the reception desk
Therapeutic Recreation Assistant
Sharon Healthcare Center
08.2021 - 02.2022
- Provided recreational activities for an 88 bed facility
- Assisted in planning and conducting 1:1 and group activities, events, and other programs.
Youth Development Counselor
Hillcrest Educational Center
01.2016 - 02.2020
- Provided support for disadvantaged and troubled youth
- Utilized trauma-informed care, coordinated with the treatment team to help ensure the safety and well-being of youth
Direct Care Provider
Children’s Home of Poughkeepsie
01.2015 - 01.2016
- Provided support to students, such as activities of daily living
- Recorded daily observations of students’ health and activities
Education
Master of Science -
STISSING MOUNTAIN
06.2010
Skills
Fast Learner, Adaptability, Communication, Teamwork, Problem Solving, SalesForce, Time Management
Timeline
Home Health Aide Recruiter
FreedomCare
07.2024 - 12.2025
Care Coordinator
FreedomCare
08.2023 - 07.2024
Care Navigator - Contractor
United Healthcare
01.2023 - 06.2023
Accounts Receivable Assistant
Sharon Healthcare Center
07.2022 - 01.2023
Waitstaff
Dutch’s Spirits
06.2022 - 09.2022
Receptionist
Pine Plains Veterinary Associates
02.2022 - 07.2022
Receptionist
Sharon Healthcare Center
09.2021 - 07.2022
Therapeutic Recreation Assistant
Sharon Healthcare Center
08.2021 - 02.2022
Youth Development Counselor
Hillcrest Educational Center
01.2016 - 02.2020
Direct Care Provider
Children’s Home of Poughkeepsie
01.2015 - 01.2016
Master of Science -
STISSING MOUNTAIN