Yuly Abreu De Leon
Allentown,PA
Summary
Detail-oriented and organized Customer Service and Data Entry Specialist with experience managing high call volumes, accurate data entry, and scheduling appointments. Skilled in using digital tools for remote support with a strong ability to resolve issues efficiently. Additionally, I have experience as a home caregiver, demonstrating empathy, patience, and a strong commitment to client well-being.
Overview
7
7
years of professional experience
Work History
Home Health Aide
Anchor Home Health Care
09.2021 - Current
- Provide personalized home care for seniors and individuals with disabilities
- Assist with daily activities, medication reminders, and companionship
- Maintain detailed records of patient health and well-being
Customer Service Representative
Rany Solutions
Brooklyn, NY
01.2018 - 03.2024
- Manage 50-daily calls, addressing customer inquiries and resolving issues
- Enter and update customer data in the system with accuracy
- Coordinate and schedule appointments to ensure an organized workflow
- Deliver exceptional customer service to enhance client satisfaction and loyalty
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Monitored customer satisfaction levels through surveys and feedback forms.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Education
Administration & Management -
LIBI College
03-2022
High School Diploma -
El Puente Academy for Peace and Justice
06.2018
Skills
- Data Entry
- CRM Management
- Zendesk
- Freshdesk
- Salesforce
- High-volume Call Handling
- Customer Support
- Effective Communication
- Multitasking
- Fast-Paced Environments
- Customer service
- Data entry
- Time management
- Problem solving
- Team collaboration
- Communication skills
- Patient care
- Attention to detail
- Behavior management
- Problem-solving aptitude
Hobbies and Interests
- Technology & Process Automation
- Arts: Theater & Environmental Conservation
- Hiking
- Skiing
- Traveling
Timeline
Home Health Aide
Anchor Home Health Care
09.2021 - Current
Customer Service Representative
Rany Solutions
01.2018 - 03.2024
Administration & Management -
LIBI College
High School Diploma -
El Puente Academy for Peace and Justice