Heather Blackwell

• Supervised daily department workflows, ensuring merchandise standards, recovery, and customer service consistency.
• Trained associates on stocking procedures, register support, and store policies.
• Executed merchandise resets, planograms, and seasonal product transitions.
• Monitored inventory levels, identified replenishment needs, and coordinated timely restocking.
• Assisted customers with product location, special requests, and department questions.
• Mentored new hires within the department, providing guidance on company policies and procedures as well as job-specific tasks.

• Supervised daily operations, aligning staffing, workload, and priorities to maintain consistent store performance.
• Coached associates on safety standards, service expectations, and workflow procedures to improve execution.
• Monitored inventory accuracy, replenishment, and receiving processes to prevent stock shortages and order delays.
• Coordinated shipping, pickup, and fulfillment activities using store systems to support on-time customer delivery.
• Reviewed operational reports, identified bottlenecks, and implemented process adjustments to improve efficiency.
• Resolved escalated issues with customers and team members while maintaining professional service standards.

• Supervised daily store operations, ensuring efficient workflows and consistent customer service.
• Trained associates on register procedures, merchandising standards, and operational policies.
• Monitored inventory levels, replenished stock, and supported accurate freight processing.
• Managed cash handling, deposits, and register accuracy during store shifts.
• Resolved customer concerns promptly, preserving service quality and store satisfaction.
• Coordinated recovery, merchandising, and endcap execution to maintain store presentation.

Went to Gordon Cooper Technology center for two years finished off with my certification and after I graduated, went to work for a daycare center for two years. Received my first aid, food handling and CPR certification.