Heather Bowen
Summary
A salaried position within a stable company where my skills and experience can be utilized to help achieve success
Developed strong communication and organizational skills in remote work environment, consistently ensuring smooth operations and customer satisfaction. Focused on accuracy and efficiency in handling tasks while maintaining high level of professionalism. Seeking to transition these skills into new field, bringing reliable and adaptable approach to any role.
Overview
8
8
years of professional experience
Work History
Registered Dental Assistant
Nashville Dental Implant Center
07.2022 - Current
- Answer calls and patients questions in a timely manner
- Appropriately schedule patients
- Collect and process payments
- Verify patients insurance
- Efficiently complete task to provide smooth patient flow
- Consult with patients and present treatment plans.
- Provide payment plan options
- Assist chairside in surgical procedures
- Perform sterilization of rooms and equipment
Registered Dental Assistant
West Haven Oral Surgery
12.2020 - 07.2022
- Assisted in establishing a new oral surgery clinic, which included creating workflows, ordering supplies, and implementing a new scheduling system
- Successfully integrated an oral surgery practice into an existing general dentistry office.
- Selected among peers to assist in several different roles within the practice, to include whitening, surgery, general dentistry and sedation
- Collect and process payments for customers and patients
- Record patients health history using various computer applications
- Assist surgeon chairside with critical surgical duties
- Perform sterilization of tools and equipment in accordance with CDC and ADA guidelines
- Consult with patient and explain potential treatment plan
- Answer calls and perform follow up calls with existing patients
- Perform and evaluate Xrays using a Sirona Xray machine
- Inventory and maintain medicine bag
Registered Dental Assistant
Solace Oral Surgery
11.2019 - 07.2020
- Provide superior chair-side clinical support to Doctor by charting, patient education, operatory set-up and clean-up
- Manage patient flow by responding to changes, prioritizing the next Operatory room for the Doctor and update Doctor on patient's status.
- Welcomes and greets patients in the reception area and provides a personal introduction
- Takes and processes X-Rays
- Performs friendly patient hand-offs
- Enters and updates patient treatment plans at the direction of the treating Doctor using the company operational system.
- Escorts the patient to check-out.
- Completes sterilization processes for equipment and Operatory
- Monitors all laboratory cases and ensure they are ready for the next day's schedule
Smile Lab Supervisor
Antioch
10.2018 - 11.2019
- Work with 3D printed arches
- Managed a team of 60 to produce quality products efficiently
- Managed day to day administrative task of my team to include payroll
- Maintained organized process to keep identified arches staged together
- Mentored and coached Team members as needed
- Worked with other departments to achieve goals
- Review final work and check that all quality standards are met before shipment
Registered Dental Assistant
Oral Surgical Institute
06.2017 - 07.2018
- Assisting and preparing for surgical procedures
- Cleaning and sterilizing rooms, equipment and instruments in a timely manner
- Obtaining radiographic images
- Obtaining, measuring, and recording vital signs for all patients
- Entering medical history, medications, and allergies into Electronic Health Record
- Providing patient education
- Conducting patient related telephone calls and other minimal administrative duties
Education
Dental Assistant Diploma -
Brightwood College
Nashville, TN08.2017
Bachelor of Science - Biology, Health
Bethel University
McKenzie, TN01.2015
Skills
- Collaborative problem solver
- Effective customer service skills
- Great time management skills
- Detail-oriented organization
- Responsive to change
- Attentive listener with clear communication abilities
- Cultivates a respectful environment
- Confident
- Results-driven
- Proficient in Microsoft Office
- Team motivator
- HIPPA trained
- OSHA trained
- CPR certified
- Medical records management
- Electronic charting
- Detail-oriented mindset
- Team collaboration
- Patient records management
- Insurance claims processing
Timeline
Registered Dental Assistant
Nashville Dental Implant Center
07.2022 - Current
Registered Dental Assistant
West Haven Oral Surgery
12.2020 - 07.2022
Registered Dental Assistant
Solace Oral Surgery
11.2019 - 07.2020
Smile Lab Supervisor
Antioch
10.2018 - 11.2019
Registered Dental Assistant
Oral Surgical Institute
06.2017 - 07.2018
Bachelor of Science - Biology, Health
Bethel University
Dental Assistant Diploma -
Brightwood College
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