Heather Bowers
SAINT PETERSBURG,FL
Summary
Dynamic educator and current Flight Attendant with a proven track record in leadership and customer service. At Cobb County School System, I led a team of 14 teachers, enhancing curriculum effectiveness and mentoring new staff. Recognized for top sales performance, I excel in conflict resolution and communication, driving positive outcomes in diverse environments.
Overview
2026
2026
years of professional experience
Work History
Teacher
Cobb County School System
- Lead a department of 14 teachers for 10 years
- Facilitated classroom discussions that encouraged critical thinking and student participation.
- Assessed student performance using various evaluation tools to inform instructional strategies.
- Collaborated with colleagues to enhance curriculum effectiveness and address student needs.
- Mentored new teachers, providing guidance on classroom management techniques and best practices.
- Led professional development workshops focusing on innovative teaching methodologies.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Met with students, parents and administrators to address and resolve students' behavioral and academic issues.
Flight Attendant
Frontier Airlines
04.2015 - Current
- Assisted in emergency procedures, maintaining calm and providing clear instructions to passengers.
- Adapted quickly to changing situations, effectively resolving passenger concerns and conflicts.
- Collaborated with crew members to deliver seamless service throughout the flight experience.
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
- Elevated onboard sales revenue by effectively promoting duty-free products and conveying the benefits of loyalty programs.
- Promoted airline's loyalty program to passengers, increasing enrollment numbers.
- Used excellent customer service skills in addressing passengers' needs.
- Top 5 in credit card sales out of 5,000+ employees
Education
Specialist Degree - Educational Leadership And Management
Lincoln Memorial University
Harrogate, Tennessee, TN05.2008
Master of Arts - Educational Leadership And Management
Kennessaw State University
Marietta, GA05.2005
Bachelor of Arts - Physical Education
West Virginia University
Morgantown, WV05.1994
Skills
* Top 5 in sales of credit cards for the last 8 years or if 5,000 employees
* Conflict resolution
* Customer service
* Communication
* Leadership
Timeline
Flight Attendant
Frontier Airlines
04.2015 - Current
Teacher
Cobb County School System
Specialist Degree - Educational Leadership And Management
Lincoln Memorial University
Master of Arts - Educational Leadership And Management
Kennessaw State University
Bachelor of Arts - Physical Education
West Virginia University