Summary
Work History
Education
Skills
Timeline
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Heather Bowman

Cleveland,TN

Summary

Dynamic Certified Peer Recovery Specialist with a proven track record at Upper Cumberland Human Resource Agency, enhancing client recovery through effective crisis intervention and resource navigation. Skilled in developing individualized recovery plans and fostering collaboration within multidisciplinary teams, resulting in improved client engagement and retention. Committed to empowering individuals on their journey to wellness.

Work History

Certified Peer Recovery Specialist

Upper Cumberland Human Resource Agency
Cookeville, TN
  • Facilitated peer support groups to promote recovery and resilience among participants.
  • Provided Peer Support Services to all 14 counties of the Upper Cumberland
  • Assisted clients in navigating community resources and services for mental health support.
  • Developed individualized recovery plans in collaboration with clients and treatment teams.
  • Implemented evidence-based practices to enhance client engagement and retention rates.
  • Trained new staff on program policies, procedures, and effective peer support techniques.
  • Collaborated with multidisciplinary teams to ensure comprehensive care for clients in recovery.
  • Supported clients in navigating social services systems to ensure access to necessary resources for successful recovery.
  • Connected clients with community resources and services, fostering a strong support network for sustained recovery.
  • Educated family members on addiction, mental health, and recovery principles to build a supportive environment for clients.
  • Collaborated with multidisciplinary teams to develop comprehensive care plans tailored to each client''s unique needs.
  • Coordinated closely with clinical staff regarding updates on client progress or concerns that may require additional intervention or support.
  • Documented case management activity for accurate, reliable records.
  • Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources.
  • Administered random toxicity and breathalyzer tests to assess adherence to recovery plans.
  • Maintained client confidentiality and adhered to HIPAA guidelines.
  • Improved the overall recovery process for clients by advocating for their needs within the treatment team.
  • Enhanced client recovery by developing and implementing individualized peer support plans.
  • Empowered clients by teaching effective communication skills, self-advocacy techniques, and coping strategies.
  • Provided guidance to clients in developing personalized relapse prevention plans, increasing success rates and long-term stability.
  • Created a safe space for open dialogue among peers, encouraging shared experiences and mutual support during group sessions.
  • Maintained confidentiality while sharing success stories with other professionals to promote best practices in peer recovery roles.
  • Conducted regular check-ins with clients, monitoring progress and addressing any barriers to recovery.
  • Documented client interactions accurately and diligently, ensuring proper tracking of progress over time.
  • Developed resource materials such as tip sheets, educational handouts, or referral guides to assist clients throughout their journey toward lasting recovery.
  • Assisted clients in identifying personal strengths and challenges, fostering self-awareness and growth towards a healthier lifestyle.
  • Participated in ongoing training opportunities to stay current with industry trends and enhance professional expertise as a Peer Recovery Specialist.
  • Provided crisis intervention services when needed, preventing relapse and promoting continued growth in recovery.
  • Assisted clients in achieving their personal goals by providing continuous emotional support and resources.
  • Monitored client progress, providing feedback and adjustments to recovery strategies as needed.
  • Conducted outreach activities to raise awareness of recovery programs within the community.
  • Facilitated MRT, Anger Management and Victim Impact for the Putnam, Smith and Warren County DRCs and Smith County Recovery Court to ensure all state requirements were met

Sales Manager

Holiday Inn
Cookeville TN
  • Led sales strategies to enhance guest satisfaction and drive revenue growth.
  • Developed and managed key relationships with corporate clients to increase group bookings.
  • Analyzed market trends to identify new business opportunities and improve competitive positioning.
  • Trained and mentored sales team on best practices for effective customer engagement.
  • Conducted regular sales meetings to review progress, share insights, and celebrate achievements.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
  • Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
  • Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
  • Evaluated competitor offerings to adapt sales strategies and maintain competitive advantage.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Organized promotional events and interacted with community to increase sales volume.

Sales Associate

Clayton Homes
Cookeville TN
  • Assisted customers in product selection and provided personalized service.
  • Maintained knowledge of product features and benefits for effective sales support.
  • Processed transactions accurately using point-of-sale systems.
  • Collaborated with team members to achieve store sales goals and enhance customer experience.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.

Director of Public Relations

Pryor Oil Company
Cookeville TN
  • Developed comprehensive communication strategies to enhance brand image and stakeholder engagement.
  • Managed media relations, securing positive coverage across regional and national outlets.
  • Coordinated crisis communication efforts, ensuring timely responses to mitigate reputational risks.
  • Led internal communications initiatives, fostering transparency and employee engagement throughout the organization.
  • Led cross-functional teams to ensure seamless execution of comprehensive PR strategies.
  • Navigated complex regulatory environments successfully by ensuring compliance in all communication materials.
  • Negotiated partnerships with industry influencers for mutually beneficial content sharing opportunities.
  • Spearheaded thought leadership initiatives, positioning clients as experts in their respective industries.
  • Improved client satisfaction by consistently delivering measurable results in alignment with their objectives.
  • Elevated brand reputation by developing and implementing strategic public relations campaigns.
  • Researched latest market trends and analyzed data to develop public relations strategies and tactics.
  • Oversaw team of communications and media relations professionals with focus on achieving PR results.
  • Created and implemented systems and processes for monitoring media coverage.
  • Taught in-house employees strategies for successful internal and external communications.

VP of Sales

Buckeye Energy Corporation
Byrdstown, TN
  • Developed and executed sales strategies to achieve revenue targets.
  • Led cross-functional teams to enhance customer engagement and loyalty initiatives.
  • Analyzed market trends to identify new business opportunities and competitive advantages.
  • Mentored and trained sales team members on best practices and performance improvement.
  • Established key partnerships with stakeholders to drive collaboration and growth objectives.
  • Spearheaded strategic planning sessions to align sales objectives with overall company vision.
  • Increased company revenue by implementing strategic sales plans and targeting key market segments.
  • Developed strong relationships with clients for long-term partnerships and increased customer retention.
  • Managed sales teams effectively, providing clear goals and performance feedback to drive success.
  • Provided regular updates to executive leadership on key performance metrics, offering insights into areas requiring attention or adjustment for continued growth.
  • Researched sales opportunities and possible leads to exceed sales goals and increase profits.
  • Built relationships with customers and community to establish long-term business growth.
  • Negotiated high-value contracts with clients, ensuring a win-win situation for both parties while maximizing profitability.
  • Implemented systems and procedures to increase sales.
  • Drove sales by developing multi-million dollar contract sales.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.

Education

Certified Peer Recovery Specialist - Behavioral Health

Tennessee Association of Alcohol, Drug, And Other Addiction
Nashville, TN
06-2022

Psychology

Tennessee Technological University
Cookeville, TN

Certified Nursing Assistant - Nursing

Tennessee Technology Center
Livingston, TN
09-2003

Skills

  • Certified Peer Specialist certification
  • Mental health crisis intervention
  • MRT, Anger Management and Victim Impact Facilitator Certification
  • resource navigation
  • recovery planning
  • active listening
  • documentation
  • teamwork and collaboration
  • problem solving
  • multitasking
  • interpersonal skills
  • crisis intervention
  • conflict resolution
  • recovery assessment and planning
  • relapse prevention
  • patient advocacy
  • intake and Recovery planning
  • confidentiality practices
  • Mental health assessment
  • File and record keeping
  • resource navigation
  • Case management
  • CPR
  • Suicide Prevention certification
  • F endorsement on DL
  • RedCap software
  • TNWITS
  • HIPPA Compliant
  • many more

Timeline

Certified Peer Recovery Specialist

Upper Cumberland Human Resource Agency

Sales Manager

Holiday Inn

Sales Associate

Clayton Homes

Director of Public Relations

Pryor Oil Company

VP of Sales

Buckeye Energy Corporation

Certified Peer Recovery Specialist - Behavioral Health

Tennessee Association of Alcohol, Drug, And Other Addiction

Psychology

Tennessee Technological University

Certified Nursing Assistant - Nursing

Tennessee Technology Center
Heather Bowman