Heather Boyd
Sales Professional
Denham Springs,LA
Summary
Sales Representative with a solid record of consistently achieving customer retention goals through relationship building and advanced product knowledge. Industrious Salesperson with proven skills to build long-lasting relationships. Expert customer service skills.
Offering excellent communication skills and natural ability to connect with people, eager to learn and develop in customer-facing environment. Brings foundation in marketing principles and techniques, ready to be enhanced through practical experience.
Overview
20
20
years of professional experience
Work History
Brand Ambassador
Re-Bath
05.2024 - 01.2025
- Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
- Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
- Boosted sales through effective collaboration with store staff to promote products in high-traffic areas
- Traveled to 6 Lowe's stores to generate leads and sales appointments for Re-Bath design consultants.
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
- Strengthened relationships with retail partners by providing exceptional support, education, and communication on products and promotions.
- Built and maintained strong relationships with retail staff, ensuring brand prominence in stores.
- Trained new brand ambassadors, ensuring consistency and quality in brand representation.
- Demonstrated products to customers to illustrate features, advantages and benefits.
Sales Advisor
PUR Beauty
04.2023 - 04.2024
- Demonstrated product features and benefits to potential customers.
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Assisted in the preparation of promotional materials and displays.
- Managed inventory levels by tracking stock availability and coordinating restocking efforts.
- Traveled to various ULTA Beauty stores in Baton Rouge, Denham Springs, Gonzales and Hammond.
Sales Clerk/Esthetician
Merle Norman Cosmetic Studio & Boutique
03.2019 - 03.2020
- Opened and closed store.
- Provided excellent customer service by assisting customers with product selection, answers to questions, and handling complaints or issues.
- Performed cash, card, and check transactions to complete customer purchases.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
- Performed various facial treatments for optimal skin health, including microdermabrasion, chemical peels, and LED therapy.
- Performed waxing, body wrap application, and gentle exfoliation to improve overall skin condition.
- Increased client retention rate through attentive follow-up procedures after each appointment to gauge satisfaction and encourage rebooking.
Insurance Sales Agent
Security Plan Insurance
11.2015 - 04.2017
- Sold Life Insurance, serviced insurance accounts on 2 debit routes, collected monthly premiums.
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases and cold calling.
- Processed applications and paperwork related to policy issuance or renewal.
- Assisted clients in selecting appropriate coverage options for their needs.
- Expanded client base by generating referrals from satisfied customers and networking within the community.
- Developed sales strategies to increase sales of insurance policies.
Beauty Consultant Sales Representative
STAGE/Estee' Lauder
04.2013 - 08.2015
- Sold cosmetics, client consultations, performed skin care and makeup applications
- Cashier, balance and close of register
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Created brand awareness by offering gift with purchase promotions and in-store events to increase customer knowledge of store and products.
Sr. Beauty Advisor
Walgreens
07.2009 - 02.2013
- Greeted customers, provided product knowledge and advice to ensure customer satisfaction.
- Capitalized on upselling opportunities for additional products and services to increase sales numbers.
- Performed inventory management duties such as stocking shelves, tracking sales data and ordering new merchandise.
- Conducted regular training sessions with team members to ensure compliance with company policies and procedures.
Health Insurance Representative
USA Brokerage
01.2005 - 04.2009
- Sold Medicare advantage Insurance to the senior market
- Office work and scheduled Insurance appointments.
- Processed customer applications in order to facilitate enrollment into appropriate health plans.
- Advised customers on the features, advantages and benefits of different types of health plans.
Education
Esthiology - Esthetics
D'Jay's Institute of Cosmetology
Baton Rouge, LA04.2018
High School Diploma -
Central High School
Baton Rouge, LA05.1992
Skills
- Sales Presentations
- Promotional expertise
- Customer Relationship Building
- Professional demeanor
- Work Planning and Prioritization
- Exceptional communication
- Team leadership qualities
- Relationship builder
- Conflict resolution techniques
- Sales and negotiation tactics
- Marketing
- Business growth
- Lead generation
- Public relations
Contact
225-439-7692
heatherreneeboyd77@gmail.com
Timeline
Brand Ambassador
Re-Bath
05.2024 - 01.2025
Sales Advisor
PUR Beauty
04.2023 - 04.2024
Sales Clerk/Esthetician
Merle Norman Cosmetic Studio & Boutique
03.2019 - 03.2020
Insurance Sales Agent
Security Plan Insurance
11.2015 - 04.2017
Beauty Consultant Sales Representative
STAGE/Estee' Lauder
04.2013 - 08.2015
Sr. Beauty Advisor
Walgreens
07.2009 - 02.2013
Health Insurance Representative
USA Brokerage
01.2005 - 04.2009
High School Diploma -
Central High School
Esthiology - Esthetics
D'Jay's Institute of Cosmetology
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