Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Heather Bradshaw

Weems,VA

Summary


Professional retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Store Manager

Dollar General
01.2023 - 03.2025
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.

Vendor Relations Manager

Raceway Gas Station
07.2019 - 11.2023
  • Optimized inventory management processes by working closely with suppliers to maintain appropriate stock levels while minimizing waste or excess spending on storage fees.
  • Championed ethical sourcing practices, promoting responsible procurement throughout the organization''s supply chain.
  • Collaborated with cross-functional teams to identify areas for improvement in vendor relations management.
  • Established rapport with key stakeholders within the organization, resulting in improved communication channels between departments and vendors.
  • Developed long-lasting partnerships with key suppliers, ensuring consistent quality of products and services.
  • Coordinated onboarding efforts for new vendors, conducting thorough due diligence checks to mitigate potential risks associated with supplier selection decisions.
  • Proactively identified opportunities for cost savings in vendor contracts by conducting regular pricing analysis and benchmarking against industry standards.

Certified Nursing Assistant

Hope In Home Care
04.2016 - 01.2018
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.

Education

High School Diploma -

Gloucester High School
Gloucester, VA
06-2010

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Customer service management
  • Training and mentoring
  • Team leadership
  • Store opening and closing
  • Store operations

Certification

  • Licensed Certified Nurses Aide - current

Timeline

Store Manager

Dollar General
01.2023 - 03.2025

Vendor Relations Manager

Raceway Gas Station
07.2019 - 11.2023

Certified Nursing Assistant

Hope In Home Care
04.2016 - 01.2018

High School Diploma -

Gloucester High School

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Heather Bradshaw