Heather Brammer
Watervliet,NY
Summary
Skilled Head Teller brings strong people skills to customer interactions. Honest, hardworking demeanor paired with always-accurate money-counting. Expertly meets new challenges with attention to detail and team spirit. Well-honed banking knowledge.
Personable Teller with 4 years of experience assisting customers with questions, processing transactions and handling clerical and administrative duties. Punctual and hardworking professional commended for high level of accountability and accuracy. Equipped with strong knowledge of financial and security regulations impacting bank operations.
Overview
7
7
years of professional experience
Work History
Bartender
Villa Valenti
03.2019 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Head Teller
Citizens Bank
10.2022 - 04.2025
- Identified customer needs and provided appropriate banking services.
- Verified cash withdrawals and deposits.
- Balanced daily transactions to ensure accuracy of account information.
- Cross-sold bank products and services to customers.
- Assisted in training new tellers on operational procedures, policies, and regulations.
- Provided customer service by responding to inquiries and resolving complaints.
- Maintained confidentiality of customer accounts by adhering to security procedures.
- Monitored vault cash levels and ordered currency from the Federal Reserve Bank as needed.
- Researched discrepancies between customer balances and bank records for resolution.
- Reconciled daily transactions with the general ledger system using specialized software programs..
- Analyzed customer data to identify potential fraud cases.
- Conducted periodic audits of branch operations to ensure compliance with established policies.
- Developed strategies to improve efficiency in processing transactions.
- Ensured proper handling of cash drawer limits according to bank policy.
- Assisted customers in setting up online banking accounts for secure access to their funds.
- Handled cash transactions, balanced cash drawers, performed loan payments and issued cashier's checks.
- Balanced bank's vault of daily cash for withdrawals and deposits.
- Welcomed customers and offered pleasant service during entire transaction.
- Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
- Greeted and assisted customers with professional, knowledgeable support for diverse banking needs.
- Completed monthly audits and managed overdraft reports.
- Kept teller window areas clean, organized and fully stocked.
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
Assistant Manager
Stewart's Shops
05.2018 - 12.2022
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Coordinated with other departments to ensure smooth flow of operations.
- Developed a system for tracking inventory and ordering supplies as needed.
- Ensured compliance with safety regulations and company policies.
- Monitored employee attendance records, timekeeping, and payroll information.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved conflicts between team members in an effective manner.
- Maintained up-to-date knowledge of company products and services.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Supervised daily operations including scheduling shifts, assigning duties.
- Identified cost-saving measures that could be implemented without compromising quality standards.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
Universal Banker
Trustco Bank
02.2019 - 10.2022
- Provided customer service to clients by answering questions, resolving complaints and processing transactions.
- Explained banking products and services such as checking accounts, savings accounts, loans and credit cards to potential customers.
- Assisted customers with online banking setup and troubleshooting issues.
- Opened new accounts for customers, including checking accounts, savings accounts and certificates of deposit.
- Processed deposits, withdrawals, loan payments and other financial transactions.
- Verified customer identity through driver's license or other forms of identification.
- Maintained records of customer interactions and transactions in accordance with bank policies.
- Balanced currency, coin and checks in cash drawers at ends of shifts and calculated daily transactions using computers or calculators.
- Cross-sold bank products such as debit cards, credit cards and overdraft protection plans to existing customers.
- Performed fraud prevention duties by monitoring suspicious activity on customer accounts.
- Received incoming wires from other financial institutions into customer accounts.
- Researched account discrepancies or errors identified during audits or reviews.
- Advised customers on how to use mobile banking applications effectively.
- Attended weekly meetings with branch managers to discuss goals related to sales targets.
- Conducted outbound calls to follow up on leads generated from marketing campaigns.
- Educated customers about the features of different types of bank accounts available.
- Answered telephone inquiries regarding account balances, fees or general information.
- Supported the implementation of new systems related to banking operations.
- Maintained cash drawer by following exact procedures for transactions and strong security protocols.
- Set up new accounts and services for customers and explained important restrictions, benefits and requirements of each.
- Completed routine transfers, deposits and bill payments.
- Sold, upsold and cross-sold products to bank customers to achieve revenue targets.
- Completed daily cash balancing and operated ATMs.
Education
High School Diploma -
Averill Park High School
06-2006
Skills
- Consumer Banking
- Commercial servicing
- Exceptional Customer Service
- Recordkeeping mastery
- Electronic banking knowledge
- Organization and Planning
- Cash handling experience
- Cash Drawer Balancing
- Transaction verification proficiency
- Branch operations
- Quality Control
- Currency Exchange
- Staff Training and Development
- Account Maintenance
- Deposit processing
- Security Procedures
Affiliations
- Friendly and Adaptable team player
- Incredible work ethics
- Honest and loyal
- flexible
- Prioritize customers
- Strong Customer Service
Timeline
Head Teller
Citizens Bank
10.2022 - 04.2025
Bartender
Villa Valenti
03.2019 - Current
Universal Banker
Trustco Bank
02.2019 - 10.2022
Assistant Manager
Stewart's Shops
05.2018 - 12.2022
High School Diploma -
Averill Park High School
Similar Profiles
Cole ValentiCole Valenti
Independant Small Business Owner at Valenti Tech SolutionsIndependant Small Business Owner at Valenti Tech Solutions
Yvonne AshYvonne Ash
General Manager at Chili's-Valenti ManagementGeneral Manager at Chili's-Valenti Management
Katie KittsKatie Kitts
Cosmetologist at Valenti Salon And SpaCosmetologist at Valenti Salon And Spa