Heather Branch
Burleson,TX
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Veterinary Technician
White Oak Vet Clinic
03.2024 - Current
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Restocked surgical and office supplies to keep all necessary materials easily accessible.
- Collaborated with fellow technicians to create efficient workflows that streamlined daily tasks within the clinic setting.
- Assisted in preparation and administration of anesthesia for surgical processes.
- Restrained animals to protect veterinarians from potential harm.
Server
Texas Double Duece
02.2024 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Veterinary Technician
V.E.T Care Hospital
05.2022 - 03.2024
- Monitored post-operative recovery processes for surgical patients closely to detect any complications early enough for prompt intervention.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Restocked surgical and office supplies to keep all necessary materials easily accessible.
- Collaborated with fellow technicians to create efficient workflows that streamlined daily tasks within the clinic setting.
- Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
- Conducted diagnostic tests such as blood work, x-rays, and ultrasounds to aid in accurate diagnosis and treatment planning.
- Assisted in euthanasia procedures with empathy and compassion, providing emotional support to grieving pet owners during difficult times.
- Scheduled appointments efficiently while prioritizing urgent cases appropriately based on severity of symptoms presented by pets.
- Administered prescribed injectable controlled substances, tranquilizers, sedatives and injectable or inhalant anesthetics.
- Performed dental cleanings using ultrasonic scaler.
Veterinary Technician
Riverstone Veterinary Hospital
07.2021 - 05.2022
- Monitored post-operative recovery processes for surgical patients closely to detect any complications early enough for prompt intervention.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Educated clients on preventive care measures such as vaccination schedules, heartworm prevention, flea/tick control, dental hygiene, and nutrition guidelines.
- Enhanced client satisfaction by providing compassionate care for pets during their appointments.
- Improved patient care by assisting veterinarians in diagnosing and treating animals.
- Administered prescribed injectable controlled substances, tranquilizers, sedatives and injectable or inhalant anesthetics.
Education
High School Diploma -
Burleson High School
Burleson, TX06.2018
Skills
- Medical history collection
- General anesthesia monitoring
- IV medication administration
- Client education
- Strong customer service
- Strong work ethic
- Customer Engagement
Certification
- CPR/AED Certification
- Certified Personal Trainer (CPT) - National Academy of Sports Medicine (NASM).
Timeline
Veterinary Technician
White Oak Vet Clinic
03.2024 - Current
Server
Texas Double Duece
02.2024 - Current
Veterinary Technician
V.E.T Care Hospital
05.2022 - 03.2024
Veterinary Technician
Riverstone Veterinary Hospital
07.2021 - 05.2022
- CPR/AED Certification
- Certified Personal Trainer (CPT) - National Academy of Sports Medicine (NASM).
High School Diploma -
Burleson High School
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