Summary
Overview
Work History
Education
Skills
Timeline
Generic

Heather Branham

Blythewood,SC

Summary

Experienced with handling large volumes of calls and providing accurate information to callers. Reliable with excellent verbal communication skills, problem-solving abilities, and customer satisfaction. Recognized for strong multitasking abilities and calm, courteous demeanor that ensures positive caller experiences.

Overview

13
13
years of professional experience

Work History

Telephone Operator

Carolina’s Dermatology and Plastic Surgery
10.2022 - Current
  • Listen to and return voicemails
  • Confirm upcoming patient appointments
  • Forward calls to appropriate departments
  • Schedule, reschedule and cancel patient appointments as needed
  • Respond to appointment requests on multiple technology platforms
  • Manage and maintain schedule for nineteen physicians and physician assistants
  • Answer incoming calls on a multi-line telephone system and assist in a timely manner

Receptionist

Palmetto Pediatric an Adolescent Clinic
11.2017 - 04.2020
  • Confirm upcoming patient appointments
  • Receive, sort and forward mail and faxes
  • Maintain confidentiality of all patient records
  • Compile and record medical charts and reports
  • Obtain external medical reports as required by medical personnel
  • Receive insurance copayments and post amount paid to patient accounts
  • Answer incoming calls on a multi-line telephone and assist in a timely manner
  • Schedule appointments for new and recurring patients based on physician availability
  • Greet patients upon arrival, sign them in and obtain insurance information and any other necessary data

Cafeteria Assistant

Springfield’s Catering
06.2014 - 11.2017
  • Train new staff members for various positions
  • Greet customers as they arrive, write down food requests and deliver to cooks
  • Collect cash and credit card payments throughout the day and balance the cash drawer
  • Ensure cafeteria area is fully stocked and presentable at the beginning and end of each shift
  • Issue receipts and appropriate change to customers while maintaining proper customer service

Crew Member

Sonic Drive-in
01.2013 - 03.2014
  • Assisted in the training of new employees
  • Prepared and packaged food in a timely manner
  • Collected credit card and cash payments from customers
  • Exhibited high customer service skills through drive-thru and carhop orders
  • Completed online modules for training purposes and job duty comprehension

Child Care Personnel

YMCA
08.2011 - 02.2013
  • Arranged hands on activities to enhance childhood education
  • Helped bottle feed infants ages 6 months and up during meal times
  • Used computer-based system to check in and check out attending children
  • Played popular children’s games on both the indoor and outdoor playgrounds
  • Assisted in the supervision at the day care program for children ages 6 months – 12 years

Education

Associates - Criminal Justice

Midlands Technical College
Columbia, SC
01.2014

High School Diploma -

Blythewood High School
Blythewood, SC
01.2012

Skills

  • Technologically Proficient
  • Time management
  • Confidentiality
  • Adaptability
  • Front desk operations
  • Typing speed
  • Multitasking Abilities
  • Telephone switchboard operation
  • Confident, articulate, and professional speaking abilities

Timeline

Telephone Operator

Carolina’s Dermatology and Plastic Surgery
10.2022 - Current

Receptionist

Palmetto Pediatric an Adolescent Clinic
11.2017 - 04.2020

Cafeteria Assistant

Springfield’s Catering
06.2014 - 11.2017

Crew Member

Sonic Drive-in
01.2013 - 03.2014

Child Care Personnel

YMCA
08.2011 - 02.2013

High School Diploma -

Blythewood High School

Associates - Criminal Justice

Midlands Technical College
Heather Branham