Heather Brennan
BunkerHill,In
Summary
I am seeking a career position that will utilize my skill and social strengths while allowing the opportunity to grow in an organization.
Detail-oriented Assistant Manager offers more than extensive progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking, and decision-making skills.
Overview
26
26
years of professional experience
Work History
Assistant Manager
Biolife Plasma Services
10.2018 - Current
- Supports the center manager and management team in the achievement of center production and cost goals while maintaining compliance with regulatory and quality requirements for a center producing approximately 60,000 or more liters of plasma per year.
- Assists the center manager in the administrative, regulatory, quality, personnel and facilities management functions of the center.
- Ensures compliance with all federal, state, local and company-specific rules, regulations, and practices related to quality, to the safety of products, donors, and employees and to the proper performance of day-to-day activities.
- Assists the center manager in identifying and implementing improvements and changes to center processes.
- Participates in the correction and prevention of audit findings.
- Prepares routine reports and keeps management apprised of center operations and operational issues.
- Ensures high levels of customer service and satisfaction.
- Meets and strives to exceed customer expectations.
- Manages and develops talent within the center.
- Participates in the selection of new staff and management within the center.
- Trains, coaches and mentors staff.
- Participates in the interviewing of center staff and assists in the selection of center staff.
- Fosters teamwork.
- Works collaboratively with staff, peers, and management to achieve business goals.
- Communicates continuously and resolves conflicts proactively.
- Provides timely feedback on performance and initiates disciplinary action when necessary.
- Participates in the evaluation and review of center staff.
Training Supervisor
Biolife Plasma Services
Kokomo, In
09.2004 - 10.2018
- Coordinates and performs new employee orientation, maintains complete and accurate record to ensure all personnel are competent to perform their assigned duties.
- Ensure timely completion of cross training and annual re-certification.
- Ensure that all center employees are in compliance with all federal, state and local company specific regulations.
- Responsible for general supervision of employees assigned to the production areas.
- Proficient at performing all technical tasks required within the production areas.
- Provides outstanding assistance to management to achieve business goals.
- Effectively schedules employee hours to meet the needs of the business.
- Addresses donor and employee concerns in a timely manner.
- Fosters teamwork.
- Works collaboratively with staff, peers and management.
- Communicates continuously and resolves conflicts proactively.
Associate Trainer
Fazoli's
Kokomo, In
06.1999 - 08.2004
- Perform various tasks.
- Operate cash register without discrepancy.
- Manage four to six employees on related job tasks.
- Responsible for shifts readiness for first shift.
- Deliver food to small businesses and organizations.
- Organize and plan fundraisers for groups.
- Layout and prepare Kid's night activities for children ages 5-12.
- Create and design promotional bulletin boards.
- Travel to keep supplies in stock from area stores.
- Maintain warehouse.
- Followed all safety guidelines set by the company and OSHA.
- Commended for guest satisfaction and courtesy.
Education
High School Diploma -
Maconaquah Highschool
Bunker Hill, IN05-2001
Skills
- Effective and trustworthy in handling any task or responsibility
- Ability to manage simultaneous projects, both work based and community oriented
- Innovative and pro-active in dealing with conflict resolution
- Highly positive in problem solving through flexibility and a commitment to teamwork
- Courteous and respectful to internal and external customers
Timeline
Assistant Manager
Biolife Plasma Services
10.2018 - Current
Training Supervisor
Biolife Plasma Services
09.2004 - 10.2018
Associate Trainer
Fazoli's
06.1999 - 08.2004
High School Diploma -
Maconaquah Highschool