Madison Upshaw
Cedar Rapids/Iowa City,IA
Summary
Proven leader in retail operations, adept at boosting sales and enhancing customer satisfaction at Infinity Contact, where I led a team to a significant revenue increase. Expert in staff management and customer relations, my strategic planning and team motivation skills have consistently improved performance and operational efficiency.
Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Hacienda Las Glorias
08.2013 - 09.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Sales Manager
Infinity Contact
01.2014 - 01.2016
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
Education
Ph.D. - Liberal Arts And Sciences
John F Kennedy & Thomas Jefferson High School
Cedar Rapids, IA12.2019
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Staff Training and Development
- Staff Supervision
- Task Delegation
- Staff Management
- Workload Management
- Retail Operations
- Employee Scheduling
- Operations Management
- Marketing knowledge
- Recruiting and interviewing
- Sales Strategies
- Compliance understanding
- Retail Operations Management
- Strategic Planning
- Staff Development
- Sales Growth
- Policy Enforcement
- Orientation and training
- Cost Reduction
- Cost Control
- Project Management
- Financial Management
- Budgeting and finance
- Business Administration
- Schedule oversight
- Negotiation
- Business Development
- Promotional planning
- Succession Planning
- Product branding
- Corporate Social Responsibility
- Customer Service
- Team Leadership
- Teamwork and Collaboration
- Computer Skills
- Decision-Making
- Problem Resolution
- Multitasking Abilities
- Problem-Solving
- Time Management
- Organizational Skills
- Active Listening
- Task Prioritization
- Project Planning
- Preventive Maintenance
- Business Planning
- Technical Proficiency
- Relationship Building
- Budget Management
Languages
Vietnamese
Native or Bilingual
Macedonian
Full Professional
Chinese (Mandarin)
Native or Bilingual
English
Native or Bilingual
Latin
Native or Bilingual
Timeline
Sales Manager
Infinity Contact
01.2014 - 01.2016
Assistant Manager
Hacienda Las Glorias
08.2013 - 09.2020
Ph.D. - Liberal Arts And Sciences
John F Kennedy & Thomas Jefferson High School
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