Summary
Work History
Skills
Timeline
Generic

Heather Brittain

Prairie Village,KS

Summary

Dynamic leader with a proven track record at Jacobson Holdings, enhancing team collaboration and client satisfaction through strategic planning and relationship building. Expert in employee development and crisis management, fostering a culture of accountability and innovation while optimizing operational processes for sustained growth.

Work History

Director of Driver Operations

Jacobson Holdings
Olathe
  • Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
  • Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
  • Optimized staff performance by designing comprehensive training programs tailored to individual needs.
  • Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
  • Navigated company through periods of significant change, maintaining focus on long-term strategic goals.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.

President of Olathe Noble Equitpement Sales

Olathe Noble Equipment Sales
  • Hired and managed employees to maximize productivity while training staff on best practices and protocols.
  • Increased customer satisfaction through continuous improvement initiatives and excellent customer service.
  • Managed crisis situations effectively while minimizing disruption to daily operations.
  • Enhanced company performance by implementing strategic plans and overseeing daily operations.
  • Cultivated strong relationships with external partners to foster collaboration and maximize resources.
  • Established a culture of accountability by setting clear expectations and holding individuals responsible for results.
  • Streamlined organizational processes by evaluating current systems and implementing improvements.
  • Delivered operational excellence by optimizing resources, processes, and overall cost structure.
  • Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
  • Cultivated company-wide culture of innovation and collaboration.

Skills

  • Relationship building
  • Strategic planning
  • Verbal and written communication
  • Decision-making
  • Project coordination
  • Sales
  • Employee development
  • Staff management
  • Organizational development
  • Goal setting
  • Rules and regulations
  • Team building
  • Leadership development
  • Effective leader

Timeline

Director of Driver Operations

Jacobson Holdings

President of Olathe Noble Equitpement Sales

Olathe Noble Equipment Sales

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Heather Brittain