Summary
Overview
Work History
Education
Skills
Timeline
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Heather Broussard

Summary

Dynamic paraprofessional with a proven track record at Henrietta Independent School District, excelling in behavior management and effective communication. Adept at providing tailored support to students with special needs, enhancing classroom engagement. Highly organized and proficient in Microsoft Office, committed to fostering a positive learning environment and driving student success.

Overview

18
18
years of professional experience

Work History

Paraprofessional

Henrietta Independent School District
10.2022 - Current
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
  • Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
  • Enhanced student support by delivering one-on-one and small group assistance in various subjects.
  • Work in the front office at times assisting with calling students from class to check out, attendance, answer phones, file student papers in their charts, check in subs and visitors to ensure they have badges.

Sales Associate

PK Beauty
11.2021 - 03.2024
  • Modeled clothes for sale.
  • Took Sale orders over the phone and in store with customers.
  • Managed Social Media pages for sale orders.

Quality Assurance Analyst

Hancock Whitney Bank
05.2019 - 10.2021
  • Monitored inbound and outbound calls and emails of call center associates.
  • Assessed associates demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures.
  • Met with associate supervisors about agents customer service performance.
  • Had weekly meetings with my supervisor on performance and reports of call center agents.
  • Entrusted by Hancock Whitney leadership with responsibility of training new hires.

Customer Service Representative II

Hancock Whitney Bank
06.2017 - 05.2019
  • Provide customer service to teach support e-banking, mobile, text banking, e-pay customers.
  • Facilities Dispute Resolution for Debit and ATM transactions.
  • Identifies customer financial needs, informs, and recommends appropriate financial services.
  • Balance e-banking accounts and complete daily report.
  • Completes and submits research providing check images, statements, 1099 information and encoding errors.
  • Complete financial transactions, transfers between accounts, payments on loans, initiates scheduled transfers, and Account Overdraft Protection.
  • Recognized as Hancock Whitney's top performer within department company wide.

Customer Service Representative II

Blue Cross Blue Shield of Texas
02.2012 - 05.2017
  • Provided customer support to existing customers in processing claims.
  • Facilitated Dispute Resolution related to insurance claims filed on behalf of members.
  • Responsible for completing daily weekly, and monthly reports.
  • Offered customer support related to financial and diagnostic matters.
  • Identified customer needs and recommended appropriate course of action.


Medical Records Specialist

Helen Farabee Centers MHMR
03.2007 - 01.2012
  • Worked in collaboration with clinical team to promote compliance with Joint Commission standards.
  • Ensured facility medical records were complete and in compliance
  • In accordance with state and federal laws, facilitated exchange of medical records between agency and outside entities.
  • Served as assistant to Medical Records Director in training new employees and enhancing existing medical records storage system.


Education

High School Diploma -

Midway I.S.D.
Henrietta, TX
05-1999

Skills

  • Behavior management
  • Effective communication
  • Helping students with special needs
  • Small group and individual assistance
  • Proficient In Microsoft Word, Excel, Outlook
  • Type 70 WPM
  • Highly Organized
  • Leadership/Communication Skills

Timeline

Paraprofessional

Henrietta Independent School District
10.2022 - Current

Sales Associate

PK Beauty
11.2021 - 03.2024

Quality Assurance Analyst

Hancock Whitney Bank
05.2019 - 10.2021

Customer Service Representative II

Hancock Whitney Bank
06.2017 - 05.2019

Customer Service Representative II

Blue Cross Blue Shield of Texas
02.2012 - 05.2017

Medical Records Specialist

Helen Farabee Centers MHMR
03.2007 - 01.2012

High School Diploma -

Midway I.S.D.

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Heather Broussard