Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Heather Brown

Wentzville,Missouri

Summary

Driven professional with a track record of enhancing operational efficiency at Amazon through expert use of warehouse management software and adept problem-solving skills. Excelled in fostering positive relationships and maintaining high safety standards. Skilled in AFE 2, Singles/Smalls, and Smart Pack systems, demonstrating a unique blend of technical proficiency and effective communication.

Overview

13
13
years of professional experience
1
1
Certificate

Work History

Outbound Fulfillment Center

Amazon
08.2020 - Current
  • Prepared packages for shipment while adhering to carrier guidelines, resulting in reduced damages and returns due to improper packaging.
  • Expedited order processing time with proficient use of warehouse management software and scanning equipment. (CPT customer process time)
  • Promoted a positive working culture through effective communication, active listening, and collaboration with co-workers across various departments.
  • Adapted quickly to shifting priorities during peak seasons or promotional events, ensuring prompt fulfillment of all orders without compromising on accuracy or quality standards.
  • Maintained a safe working environment by adhering to safety protocols and promptly reporting any hazards or incidents.
  • AFE 2 and Singles/smalls trained
  • Problem Solve trained
  • Learning Ambassador for both departments

Lead 2yr Old Teacher

Magical Adventures Learning Center
06.2011 - 03.2019
  • Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
  • Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
  • Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
  • Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.

Education

Associate Of Science - Social Work/ Psychology

St. Charles Community College
St. Peters, Missouri
01.2017

Skills

  • AFE 2 and Singles/Smalls trained
  • Slam trained
  • CPT trained (customer process time)
  • Problem solve trained
  • Smart Pack trained
  • Smart Pack "Kickout" problem solver

Certification

  • CPR Certified
  • First Aid Certified

Timeline

Outbound Fulfillment Center

Amazon
08.2020 - Current

Lead 2yr Old Teacher

Magical Adventures Learning Center
06.2011 - 03.2019

Associate Of Science - Social Work/ Psychology

St. Charles Community College

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