Summary
Overview
Work History
Education
Skills
Timeline
Generic

Yahtisha Briscoe

Detroit,MI

Summary

I am a highly-motivated Associate with a desire to take on new challenges. I have a strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. I strive to always go the extra mile and to be an exceptional leader within any organization I work for. I have proven success and a track record of continuously improving different business processes and overall team cohesion by setting the standards high as well as an
expectation for myself and others I work with.

Overview

5
5
years of professional experience

Work History

Outbound Associate/Problem Solver

Amazon
Detroit, MI
01.2024 - Current
  • Recognized as AFE Problem Solver POC at DET6 to effectively communicate between multiple departments and coordinate loose items, overages, and damages to the correct path in a timely manner.
  • Trained 7 Problem Solvers on RT to process putbacks, damages, and ready to stow items.
  • Collaborated with other departments to reduced customer defects and ensured customer satisfaction through effective problem resolution.
  • Built and maintained relationships with Upper Management and peers to drive team success and to ensure all shipments made it out to the trucks on time for their scheduled arrival.
  • Sweeping assigned lanes to pick up overages, unscannables, and damaged items.
  • Checking in collected items, relabeling ASINs, and ensuring proper sorting.

Process Guide/Fulfillment Center Associate

Amazon
Detroit, MI
11.2023 - Current
  • Leading standup meeting daily in front of 100+ AA’s to ensure that daily expectations and safety tips are being discussed.
  • Assisted in building a team of packers with the focus of always striving for excellence with Safety,
    productivity, and quality.
  • Took ownership of pushing both sort and pack rates for AFE2 department
  • I went beyond my role of being a Pack Process Guide and coached 10+ packers daily during peak to push more volume out of AFE.

Quality Coach

Amazon
Detroit, MI
06.2023 - Current
  • Analyzed deep dive metrics to determine points of errors affecting total DPMO and lowering pack DPMO from 41K to 32K in a 24 hour timespan.
  • Provide management with production metrics by collecting, analyzing, and summarizing data to help recognize areas of improvement.
  • Trained and developed 5 Quality Coaches while implementing Amazon quality standards and auditing events, resulting in a 95% pass rate for auditing events.
  • Improved Retention of Quality performance by completing multiple Apollo Audits and Guided Coaching Forms daily to associates.
  • Coached associates on data collected from Atlas and Kibana to ensure quality metrics stay within standard thresholds.

Learning Ambassador

Amazon
Pontiac, MI
07.2022 - 06.2023
  • Promoted to Learning Ambassador at DET3 after 1 month of being a Pack AA
  • Strong communication with leadership for updates and improvements within operation
  • Increased productivity of the associates by 25% by onboarding and mentoring 100+ new associates.
  • Facilitated 30-minute post-course debriefings to ensure retention of new skills.
  • Boosted employee retention through root cause analysis, training, and monitoring to address turnover issues.

Front Desk Supervisor

Hilton Garden Inn Hotel
Southfield, MI
04.2019 - 01.2022
  • Monitored the front desk staff to ensure proper customer service was provided.
  • Greeted and welcomed guests in a friendly, professional manner
  • Coordinated the administrative and operational activities of front desk operations for a 90-room hotel.
  • Monitored service and satisfaction metrics and reviewed and addressed issues to improve customer satisfaction
  • Recruited, interviewed, and trained Desk Agents, resulting in a decrease in turnover rate in the first year
  • Supervised a team of 20 Front Desk Agents, achieving monthly growth in guest satisfaction scores

Education

Bachelor of Arts -

Wayne State University
Detroit, MI
11-2024

High School Diploma -

Cass Tech High School
Detroit, MI

Skills

  • Managing critical role of AFE
  • Assigning tasks and roles to 50 associates per day
  • Actively monitoring all associates to ensure they are performing duties above standard while adhering to Safety Protocols
  • Monitoring TOT and idle time on a daily basis of AA’s
  • Singles PPMix, Smalls, and Slap AA
  • AFE Sort and Pack AA
  • Slam and Tray Kick-out AA
  • Amnesty Blitz Certified
  • Proven success facilitating different training classes and presenting in front of large groups of individuals
  • Efficient in using Excel, Word, Outlook (Microsoft Office)

Timeline

Outbound Associate/Problem Solver

Amazon
01.2024 - Current

Process Guide/Fulfillment Center Associate

Amazon
11.2023 - Current

Quality Coach

Amazon
06.2023 - Current

Learning Ambassador

Amazon
07.2022 - 06.2023

Front Desk Supervisor

Hilton Garden Inn Hotel
04.2019 - 01.2022

Bachelor of Arts -

Wayne State University

High School Diploma -

Cass Tech High School

Similar Profiles

CREATE PROFILE
Yahtisha Briscoe