Heather Brown
Executive Director
Castle Rock,CO
Summary
Highly accomplished and versatile Director with a proven track record of success in leading cross-functional teams across various industries. Demonstrated ability to drive operational excellence, optimize processes, and deliver exceptional sales results. Adept at building and nurturing relationships with key stakeholders, fostering collaboration, and leveraging resources to achieve organizational objectives. Proven leadership abilities in developing and motivating teams to exceed expectations. A results-oriented professional committed to delivering high-quality solutions and driving continuous improvement.
Overview
18
18
years of professional experience
Work History
Executive Director
Bonaventure of Castle Rock
03.2023 - Current
- Oversee daily operations, including staffing, department budgeting, and ensuring the highest level of resident care and satisfaction
- Aligned department vision, goals, and objectives with company strategy to achieve consistently high results.
- Drove strategic improvements to enhance operational and organizational efficiencies.
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Increased occupancy from 48% to current month 80.9% (February 2024-March 2025)
- Resident satisfaction scores 100%
- Promoted from Assisted Living Director to Assistant Executive Director in 2023.
Area Operations Director
Concentra Urgent Care
10.2006 - 03.2017
- Built an environment of team building, integrity, patient/colleague safety, quality care, continuous improvement, reward and recognition at the center level
- Maintained and established relationships with employers, payers, referral sources, networks, local communities, to drive market growth
- Ensured staffing optimization and held staff accountable to impact workflow and patient experience for all disciplines and sites
- Worked with clinicians in assessing center processes, work flows and staffing to continuously improve the patient experience
- Mentored and coached my team regarding business metrics, patient/client happiness, process and procedures
- Developed colleague success through all aspects of the talent life cycle including recruiting, hiring, onboarding, orientation, mentoring / development, engagement, retention, performance management and succession planning
Education
Assisted Living Residence Administrator - 40 Hour Training Course -
LeadingAge Colorado
Bachelor of Arts - Psychology
University of Phoenix
06-2001
Timeline
Executive Director
Bonaventure of Castle Rock
03.2023 - Current
Area Operations Director
Concentra Urgent Care
10.2006 - 03.2017
Assisted Living Residence Administrator - 40 Hour Training Course -
LeadingAge Colorado
Bachelor of Arts - Psychology
University of Phoenix