MaKayla Sanders
Henderson
Summary
Dynamic Executive Director with a proven track record at driving strategic improvements and fostering a collaborative culture. Skilled in talent management and relationship building, I enhanced operational efficiencies and reduced turnover, achieving high organizational results through effective leadership and strategic planning.
Overview
13
13
years of professional experience
Work History
Executive Director
Childrens Learning Adventure
01.2024 - 12.2025
- Drove strategic improvements to enhance operational and organizational efficiencies.
- Aligned department vision, goals, and objectives with company strategy to achieve consistently high results.
- Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
- Exercised appropriate cost control to meet budget restrictions and maximize profitability.
- Created promotional materials and provided insightful information to social media, websites and print media to educate public.
- Represented organization to local public by giving presentations and speeches and participating in community events.
Sales Director, Business Development
Prestige Senior Living
09.2022 - 01.2024
- Formulated well-defined action plan to prioritize potential clients and achieve and exceed objectives.
- Developed deep understanding of customer needs, priorities and pain points to deliver customized service.
- Liaised with external stakeholders to form strategic partnerships with prospective clients.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Collaborated with sales, marketing and other internal teams to meet shared goals.
- Qualified leads by scheduling introductory discovery meetings and calls.
Office Manager
Prestige Senior Living
08.2022 - 09.2023
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Monitored front areas so that questions could be promptly addressed.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Conducted ongoing reviews of program financial systems to assess cost control measures.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Corporate Trainer
Hawx Pest Control
04.2021 - 08.2022
- Developed engaging and entertaining presentations to maintain employee attention and improve impact of training.
- Created training programs and instructional materials to further educate personnel.
- Monitored employee progress and gave feedback to management and additional training requirements.
- Developed training programs to meet company objectives.
- Collaborated with management to identify company training needs and scheduling.
- Prepared educational materials such as module summaries, videos and informational packets.
- Conducted evaluations and observed employee performance to identify areas of needed improvement.
Executive Assistant
Hawx Pest Control
01.2019 - 04.2021
- Answered high volume of phone calls and email inquiries.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Organized and coordinated conferences and monthly meetings.
- Facilitated training and onboarding for incoming office staff.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Handled confidential and sensitive information with discretion and tact.
- Coordinated events and worked on ad hoc projects.
- Screened personal and business calls and directed to appropriate party.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
- Took notes and dictation at meetings.
Office Manager
Utah Hematology Oncology
01.2016 - 01.2019
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Completed bi-weekly payroll for 25 employees.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Kept high average of performance evaluations.
Student Advisor
Center Of Excellence For Higher Education
02.2013 - 01.2016
- Advised students individually and in groups on academic programs for individual interests.
- Pointed students to relevant information about academic and personal support services available on campus.
- Developed and implemented individualized academic plans for students.
- Empowered students through counseling and skill-building exercises.
- Educated students on college admissions process and scholarship requirements.
- Developed and implemented student guidance plans to foster academic success.
- Provided resources to support students in achieving career goals.
- Advised students on educational, career and social opportunities.
Education
Master of Science - Human Services
Purdue GLobal University
01-2027
Bachelor of Science - Health Care Administration
Independence University
Salt Lake City, UT02-2021
Skills
- Contract management
- Human resources management
- Coaching and counseling
- Client services
- Strategic planning
- Compliance and regulations
- Talent management and staffing
- Team leadership, training, and development
- Business management
- Relationship building
- Quality control
Timeline
Executive Director
Childrens Learning Adventure
01.2024 - 12.2025
Sales Director, Business Development
Prestige Senior Living
09.2022 - 01.2024
Office Manager
Prestige Senior Living
08.2022 - 09.2023
Corporate Trainer
Hawx Pest Control
04.2021 - 08.2022
Executive Assistant
Hawx Pest Control
01.2019 - 04.2021
Office Manager
Utah Hematology Oncology
01.2016 - 01.2019
Student Advisor
Center Of Excellence For Higher Education
02.2013 - 01.2016
Master of Science - Human Services
Purdue GLobal University
Bachelor of Science - Health Care Administration
Independence University