Open To Work
Heather Brown
Lancaster,Ohio
Summary
Dynamic professional seeking a full-time role that presents engaging challenges while leveraging strong interpersonal skills, effective time management, and proven problem-solving abilities. Committed to fostering collaborative environments and driving results through innovative solutions. Eager to contribute to a forward-thinking organization that values initiative and creativity. Prepared to tackle complex tasks with a strategic mindset and a focus on continuous improvement.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Personal Banker
Fifth Third Bank
03.2022 - 02.2026
- Provide customer service by using banking programs to assist customers through transactions, online and mobile banking, mortgages, investments, technical support, lending, fraud support, financial planning, educating and guiding customers to meet their financial goals.
- Perform opening and closing procedures, strictly adhering to bank policies and procedures.
- Lead Customer Service Representatives to provide exceptional service on front line.
- Submitting work orders for cleaning, maintenance on banking equipment and ground care.
- Establish relationship with customers for an exceptional experience by listening to customer needs to find out what products or services that can be beneficial to them and referring customers to those said products and/or services that the bank provides.
- Perform basic office duties such as faxing, sending outgoing mail, verifying documents and filing in respected areas, statement suppression, communicating by email, phone, back-office mail, ordering supplies, scheduling.
- Work closely with financial center manager, mortgage lending officer and investment executives to assist customers and set up events to educate customers about products and services respected departments provide.
Sales Manager
Rent-A-Center: Acima/Acceptance Now Division
06.2021 - 03.2022
- Provide supervision and guidance to coworkers.
- Use of company’s programs to manage coworkers including selection, training, motivating, evaluating, coaching and developing people.
- Monitor and report weekly, monthly, and quarterly on performance and financial information.
- Provide premier customer service to all customers to ensure all their needs have been addressed in a timely manner.
- Close sales cycle by converting referred customers to rent-to-own agreements.
- Educate referred customers on price options, features, and/or benefits of lease agreement.
- Complete appropriate paperwork to ensure customer receives merchandise and partnership store receives payment.
- Review expired accounts and communicate with customers to promote timely payments.
- Maintain accurate records of past due account activity.
- Network with partnership store personnel to gain referrals and educate partnership store staff on the rental process.
Home Health Aide
Central Ohio Elderly Care, LLC.
06.2013 - 06.2021
- Assisted clients with activities of daily living.
- Provided health and hygiene care as needed under supervision of a Registered Nurse.
- Maintained travel and expense reports.
- Filled out incident reports pertaining to client and reporting to supervisor, nurse, and family of any changes related to client.
- Assisted clients primarily with physical disabilities, Alzheimer’s, and dementia.
- Provided transportation to doctors’ appointments.
- Assisted in wound care, dressings, medication under supervision of a Registered Nurse.
Environmental Services Attendant
Fairfield Medical Center
10.2018 - 12.2019
- Cleans assigned patient care, common areas, and/or off-site locations of the facility using needed cleaning chemicals and equipment.
- Cleans equipment and notifies supervisor of equipment and other facility items needing repair.
- Delivers and/or retrieves various equipment and/or furniture to and from designated areas.
- Performs work in accordance with established quality standards.
- Removal of trash, including hazardous and bio-hazardous waste.
- Set-up and tear-down meeting rooms per set-up requirements.
Intern
Licking County Alcohol Prevention Program
01.2018 - 05.2018
- Maintained a high level of professionalism and confidentiality.
- Performed intakes assessments.
- Assisted with follow-up and progressive assessments.
- Aided in the development of client treatment plans.
- Organized group plans and activities.
- Facilitated group meetings.
- Member of Drug-Court Treatment Team under direction of Judge David Branstool.
- Assisted with individual counseling of various addictions under direct supervision.
Intern
Fairfield County Job & Family Services
08.2017 - 12.2017
- Demonstrated professionalism by adhering to agency policy and procedures.
- Demonstrated professional verbal and written skills Interacted with customers in a respectful and courteous manner.
- Used CAPMIS guidelines to screen abuse/neglect reports.
- Conducted initial interviews with public for abuse/neglect investigations.
- Collect, organize, and receive abuse/neglect referrals from case-workers, other agencies and the general public.
- Developed documentation for permanent case record.
- Completed forms, reports, case records, logs, and correspondence input data into computerized logs (SACWIS).
- Organized record documentation for supervisory approvals and agency record retention program.
- Provided information and referral services for clients not accepted for direct service.
- Performed basic clerical support.
Education
Associate of Applied Science Human Services -
Central Ohio Technical College
05-2018
High School Diploma - undefined
Bloom-Carroll High School
05-2010
Skills
- Detailed oriented with a strong desire to learn
- Dependable and continuously punctual
- Work effectively both independently and as a team member
- Experience and working knowledge with Microsoft Office products including Outlook, Excel, One Drive, etc
- Strong organization, prioritization, and customer service skills
- Adaptable to all environments and thrive in demanding and stressful situations
- Exceptional listener as well as effective verbal and written communicator
- Proven relationship-builder with unsurpassed interpersonal skills
- Professional telephone etiquette
- An advocate for others
Certification
NMLS# 2768596
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
On-SiteSalary Range
$45000/yr - $86000/yrTimeline
Personal Banker
Fifth Third Bank
03.2022 - 02.2026
Sales Manager
Rent-A-Center: Acima/Acceptance Now Division
06.2021 - 03.2022
Environmental Services Attendant
Fairfield Medical Center
10.2018 - 12.2019
Intern
Licking County Alcohol Prevention Program
01.2018 - 05.2018
Intern
Fairfield County Job & Family Services
08.2017 - 12.2017
Home Health Aide
Central Ohio Elderly Care, LLC.
06.2013 - 06.2021
High School Diploma - undefined
Bloom-Carroll High School
Associate of Applied Science Human Services -
Central Ohio Technical College