Heather Brown
Port Orange,FL
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Paralegal/legal Secretary
Steven Guardiano
Daytona Beach, FL
- Maintained files
- Handled scheduling for 3 to 7 clients weekly
- Provided IT assistance for online meetings and hearings
- Drafted legal documents per attorney's instructions
- Fielded phone calls
- Provided customer service
Guest Services Desk and Supervisor
Daytona International Speedway
Daytona Beach, FL
- Oversaw 8 guest service booths at the stadium for events to ensure guest satisfaction per instructions of my department leaders.
- Trained and mentored team members to enhance performance and operational efficiency.
- Monitored safety standards compliance, fostering a secure environment for staff and guests.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Provided extremely high level of customer service so that the guests would have an excellent experience while attending events and addressed issues of guest dissatisfaction by finding acceptable positive resolutions.
Professional Guardian
Appointed by Court
Port Orange, FL
11.2023 - Current
- Managed financial affairs for wards, ensuring compliance with legal and ethical standards.
- Developed personalized care plans based on individual needs and court mandates.
- Coordinated communication between courts, families, and service providers to facilitate support services.
- Advocated for ward rights and interests in legal proceedings and community settings.
- Provided support during special events to ensure smooth operations while maintaining a secure environment.
Paralegal/Legal Secretary
Andrew Curtis
Port Orange, FL
01.2022 - 08.2022
- Reviewed legal documents, ensuring accuracy and compliance with attorney's stated goals.
- Managed case files and maintained organized electronic filing systems for efficient access.
- Maintained communication with clients regarding scheduling, messages from attorney, and other tasks as needed.
- Ensured customer satisfaction.
- Phone etiquette
Customer Service Desk Representative
Kohls Department Store
Port Orange, FL
08.2018 - 12.2018
- Seasonal Hire
- Provided exceptional customer service, resolving inquiries and complaints efficiently.
- Assisted customers with product selection and store navigation to enhance shopping experience.
- Processed transactions accurately using point-of-sale systems, ensuring smooth checkout operations.
- Educated customers on promotions, loyalty programs, and product features effectively.
Peace Corps Recruiter for University of Florida
US Government
Gainesville, FL
08.2004 - 05.2005
- Conducted candidate screenings to identify qualified applicants for various government positions.
- Utilized applicant tracking systems to manage and track candidate progress through hiring process.
- Facilitated interviews, assessing candidates' skills and cultural fit within government agencies.
Peace Corps Volunteer
US Peace Corps
Zanzibar, Tanzania
08.1997 - 10.2000
- Taught biology and chemistry to high school students in Zanzibar, Tanzania
- Built a school library
- Worked with local people on projects of their choosing
- Lived with limited access to water and electricity (outhouse, lantern light, charcoal stove) for over 2 years
Education
No Degree - Engineering And Business
Hope College
Holland, MIJ.D. - Law
University of Florida Levin College of Law
Gainesville, FL08-2025
Bachelor of Science - Zoology; Asian Studies
Colorado State University
Fort Collins, CO05-1998
Skills
- Strong commitment to customer service and ensures a pleasant and productive shopping experience for all customers
- Happily demonstrates product to customers
- Able to replenish product on shelves as required per merchandising guidelines
- Dedicated to product knowledge training
- Excited to assist with seasonal floor merchandise
- Understands keeping work area clean, neat and well stocked with supplies
- Believes in following all company policies and procedures
- Strives to assist customers in making buying decisions by identifying and evaluating customers' needs,
making product recommendations based off of this analysis, and - Looks for opportunities to promote programs including, but not limited to CLUB Membership, VOC and In-Store Pick-up
Certification
- CNP - Certified Notary Public
Timeline
Professional Guardian
Appointed by Court
11.2023 - Current
Paralegal/Legal Secretary
Andrew Curtis
01.2022 - 08.2022
Customer Service Desk Representative
Kohls Department Store
08.2018 - 12.2018
Peace Corps Recruiter for University of Florida
US Government
08.2004 - 05.2005
Peace Corps Volunteer
US Peace Corps
08.1997 - 10.2000
Paralegal/legal Secretary
Steven Guardiano
Guest Services Desk and Supervisor
Daytona International Speedway
No Degree - Engineering And Business
Hope College
J.D. - Law
University of Florida Levin College of Law
Bachelor of Science - Zoology; Asian Studies
Colorado State University