Heather Brown
Peoples Bank
Painesville,OH
6
years of professional experience
Experienced with financial operations, team leadership, and customer service excellence. Utilizes strong problem-solving capabilities to streamline processes and enhance customer interactions. Track record of fostering collaborative team environment and maintaining high standards of accuracy.
Work History
Head Teller
2 Years 7 Months- Supervised teller operations, ensuring accurate cash handling and consistent service quality.
- Reconciled daily cash drawers and balanced vault activity to maintain ledger accuracy.
- Guided team adherence to branch policies, dual control procedures, and audit requirements.
- Reduced errors in transactions with vigilant attention to detail and adherence to banking regulations.
- Enforced compliance with bank regulations and policies to reduce financial risks.
- Maintained friendly and professional customer interactions.
Universal Banker
11 Months- Processed teller transactions, cash handling, and drawer balancing with consistent accuracy.
- Opened new deposit accounts and maintained documentation aligned with banking compliance requirements.
- Assisted customers with banking needs and inquiries.
- Cross-sold credit cards, loans and other bank products.
Lead Associate Operations
5 Months- Led daily operational workflows, ensuring accurate execution of service requests and account updates.
- Reviewed complex transactions for accuracy, policy adherence, and regulatory compliance.
- Prepared status updates, documentation, and audit-ready records for management review.
- Evaluated team member performance regularly, providing constructive feedback for continuous improvement.
Client Support Specialist
1 Year- Managed high-volume inbound and outbound calls with accurate issue documentation.
- Resolved customer inquiries by applying product knowledge and service procedures.
- Escalated complex issues using sound judgment and clear communication.
- Provided exceptional service, resulting in an increase in positive customer feedback.
- Maintained high levels of professionalism while managing challenging customer situations.
- Developed rapport with clients through active listening and empathetic communication skills.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Cash Vault Supervisor
10 Months- Supervised vault operations, ensuring secure cash handling, balancing, and reconciliation procedures.
- Monitored daily vault workflow to maintain accurate inventory and timely processing of deposits.
- Enforced access control and security procedures to protect cash and sensitive assets.
- Resolved operational issues quickly to prevent delays in cash processing and dispatch.
- Managed inventory control within the vault area, regularly verifying counts against system data to identify discrepancies or potential thefts promptly.
Education
Associate of Arts
High School Diploma
Skills
Customer Service
Money Handling
Organization and Planning
Operational Efficiency
Stress Management
Transaction Processing
Branch Operations
Relationship Building
Product and Service Knowledge
Timeline
Head Teller
Peoples Bank
03.2024 - CurrentRead More
Universal Banker
Farmers National Bank
04.2023 - 03.2024Read More
Lead Associate Operations
JP Morgan Chase
10.2022 - 03.2023Read More
Client Support Specialist
Key Bank
09.2021 - 09.2022Read More
Cash Vault Supervisor
GardaWorld Cash Services
11.2020 - 09.2021Read More
Lakeland Community College
Associate of Arts
Read More
Riverside High School
High School Diploma
Read More