Heather Browner
Riverdale,GA
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
14
14
years of professional experience
Work History
Cargo Agent
Delta Air Lines, Inc
04.2019 - 08.2025
- Maintain pick-up/delivery logs and vehicle maintenance logs to document duties performed
- Seeks additional business from current customers and attempts to gain new business
- Managed documentation for shipments, verifying accuracy and adherence to international standards.
- Oversaw loading and unloading processes, optimizing space utilization within cargo holds.
- Coordinated and verified proper dispatch of cargo shipments, working closely with different departments to resolve issues.
- Utilized computer systems to manage cargo shipments and accurately track goods.
Waitress
Frankie’s Restaurant
08.2020 - 03.2023
- Maintained vehicle weapons readiness for security missions
- Ensured vehicles where properly loaded, secured and marked to meet military and civilian safety standards
- Checked vehicle's fluid levels, fuel, lights and tire pressure
- Preformed routine vehicle maintenance and repairs for 6 different types of vehicles
- Learned from professional soldiers how to operate a Tractor-Trailer 915, Load Handling System, Light Medium Tactical Vehicle, in not just regular road conditions but at night, and with no light.
- Managed multiple tables efficiently, ensuring timely order processing and delivery.
- Collaborated with kitchen staff to coordinate food preparation and presentation.
- Trained new team members on service protocols and menu knowledge.
- Implemented process improvements that enhanced table turnover rates and service efficiency.
- Monitored inventory levels, assisting in stock management and ordering supplies when necessary.
Social Worker
We Shine Together
01.2012 - 10.2015
- Facilitated individual and group therapy sessions to support client mental health improvement.
- Developed personalized care plans addressing clients' emotional, social, and psychological needs.
- Coordinated with community resources to enhance service delivery and client access.
- Mentored junior staff in case management practices and effective intervention strategies.
- Advocated for clients' rights, ensuring equitable access to necessary services and resources.
Education
Diploma - Social Worker
Wayne State University
Detroit, MI05.2013
Skills
- Critical thinking
- Weapons training
- Trained in security
- Quick learner
- Organized
- Great at multitasking
- Adept multi-task
- Computer skills
- Problem solving
- Customer Service
- Client coordination
- Warehouse management
Timeline
Waitress
Frankie’s Restaurant
08.2020 - 03.2023
Cargo Agent
Delta Air Lines, Inc
04.2019 - 08.2025
Social Worker
We Shine Together
01.2012 - 10.2015
Diploma - Social Worker
Wayne State University
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