Heather Brownlee
Addison,TX
Summary
Dedicated summa cum laude student and accomplished athlete with a proven track record of hard work, discipline, and academic excellence. Adept at balancing rigorous coursework with demanding athletic commitments, and a formidable job, showcasing resilience, teamwork, and leadership skills. Ready to bring a winning mentality, strong work ethic, and academic prowess to a dynamic professional environment.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Destination Pet
Carrollton, TX
01.2023 - 01.2024
- Checked customers in and out through our computer system
- Made cash and credit transactions
- Counted money, made deposits
- Handled refunds, exchanges, and payment plans
- Created customer profiles, reservations, and appointments
- Handled/filed customer records
- Created contracts
- Aided customers in person, over the phone, through sms and email
- Made outbound calls to gauge customer interest
- Stayed up to date with current promotions
- Created promotional ads and posters
- Diffused tense situations with unhappy customers
- On the fly thinking for unprecedented situations
- Multitasked during solo shifts
- Reorganized/inventoried retail area
- Cleaned front, kept presentable for customers
- Lifted heavy objects
- Always offered to help in the back after closing (more manual labor)
- Created personal relationships with long term clients
- Maintained professional relationships with difficult coworkers
Education
Trinity Christian Academy
Addison, TX05-2024
Skills
- Product Knowledge
- Complaint Resolution
- Problem-Solving Abilities
- Multi-Task Management
- Tactful and Diplomatic
- Active Listening
Affiliations
- Student athlete on the track team. Field MVP Freshman and Sophomore year, went to the TAPPS state competition Junior year.
Languages
English
Native/ Bilingual
French
Professional
Timeline
Customer Service Representative
Destination Pet
01.2023 - 01.2024
Trinity Christian Academy
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