Heather Burdick
Moyock,NC
Summary
Dynamic leader with extensive experience at Tandem, Inc. Dba McDonald's, specializing in training and human resources management. Proven track record in developing staff through innovative training programs and enhancing operational efficiency. Skilled in conflict resolution and diversity initiatives, driving significant employee engagement and loyalty.
Overview
22
22
years of professional experience
Work History
Director of Training & Human Resources
Tandem, Inc Dba McDonald's
09.2018 - Current
- Collaborated with legal and compliance teams to review paperwork, obtain feedback, and procure available information for new training processes.
- Assessed skill gaps for employees and developed training courses to meet identified needs.
- Reviewed and edited all training materials for accuracy and company policy compliance.
- Managed new employee orientation training process for more than 600 employees each year.
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
General Manager
Tandem, Inc. Dba McDonald's
04.2004 - 09.2018
- Implemented operational strategies and effectively built customer and employee loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Managed budget implementations, employee evaluations, and contract details.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Education
MBA - Concentration in Human Resource Management
Colorado Technical University
Colorado Springs, CO10-2020
Bachelor of Science - Business Administration
Colorado Technical University
Colorado Springs, CO10-2018
OSHA 30 Hour Certificate - Occupational Health And Safety
360 Training-OSHA
Austin, TX01-2025
Skills
- Leadership development
- Various HRIS and Learning Platforms
- Learning management systems
- Staff development plans
- Human resources management
- Conflict resolution
- Diversity and inclusion
- New hire orientation
Accomplishments
- 2018 Ray Kroc award winner
- People Experience Lead of the Year 22, 23, 24
- Top Contributor 2024
- Multiple awards for General Manager of the year, Top Sales, Top Guest Counts, Best Retention, Best Customer Satisfaction results 2004-2018
Timeline
Director of Training & Human Resources
Tandem, Inc Dba McDonald's
09.2018 - Current
General Manager
Tandem, Inc. Dba McDonald's
04.2004 - 09.2018
MBA - Concentration in Human Resource Management
Colorado Technical University
Bachelor of Science - Business Administration
Colorado Technical University
OSHA 30 Hour Certificate - Occupational Health And Safety
360 Training-OSHA