Heather Burg
Akron,New York
Summary
Customer-oriented sales professional with five years of experience building relationships, cultivating partnerships and growing profit channels. Strategic-thinking leader with expertise in expanding network connections, persuasively introducing products, territory development and revealing customer needs to deliver solutions.
Overview
24
24
years of professional experience
Work History
Executive Assistant
S & E Jewelers
Depew, New York
02.2024 - Current
- Maintained confidential records and files related to executive operations.
- Coordinated with internal departments on a regular basis to ensure efficient functioning of day-to-day operations.
- Accounting
- Monitored incoming emails and responded accordingly in a timely manner.
- Managed daily invoices, and reports.
Sales Consultant
CosmoProf Beauty Supply
Williamsville, NY
10.2023 - 02.2024
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Generated new sales leads through cold calling and networking activities.
- Created detailed reports on daily, weekly, and monthly basis.
Sales Consultant
Goldwell NY
Williamsville, NY
05.2018 - 09.2023
- Developed and maintained relationships with clients to increase sales revenue.
- Analyzed customer needs and preferences to recommend appropriate products.
- Provided detailed product information to customers, including features, prices, and availability.
- Resolved customer complaints and inquiries in a timely manner.
Store Manager
Goldwell NY
Williamsville, NY
10.2004 - 05.2018
- Assisted customers with product selection, pricing and availability.
- Stocked shelves with merchandise and maintained inventory levels.
- Organized store displays to ensure maximum visibility of products.
- Addressed customer complaints in a professional manner.
- Developed strategies to maximize sales and profitability.
- Conducted daily store operations, including opening and closing procedures and cash handling.
Assistant Store Manager
Goldwell NY
Williamsville, NY
07.2000 - 10.2004
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
Education
High School Diploma -
Pioneer Central High School
Yorkshire, NY06.1998
Skills
- Industry Trends
- Customer Service
- Product Display
- Return Processing
- Payment Processing
- Organization
- Product Knowledge
- Store Organization
- Cash Handling
- Accounting
Timeline
Executive Assistant
S & E Jewelers
02.2024 - Current
Sales Consultant
CosmoProf Beauty Supply
10.2023 - 02.2024
Sales Consultant
Goldwell NY
05.2018 - 09.2023
Store Manager
Goldwell NY
10.2004 - 05.2018
Assistant Store Manager
Goldwell NY
07.2000 - 10.2004
High School Diploma -
Pioneer Central High School