Hi, I’m
Heather Burnham
LinkedIn: Heather-burnham
Summary
Experienced design leader with a proven track record of driving impactful design initiatives. Strategic approach blending creativity and functionality, hallmarking my career. Excel at fostering collaborative environments that inspire teams to achieve outstanding results. Adaptable and reliable, thrive in dynamic settings, leveraging strong skills in visual design and team leadership to deliver exceptional outcomes.
Overview
9
years of professional experience
Work History
Boutique Mountain Homes
Home Success + Design Manager
02.2023 - Current
Job overview
- Illustrated visual concepts during client presentations through detailed plans and sketches.
- Revitalized underperforming spaces by implementing creative interior design strategies.
- Coordinated installations of fixtures, furniture, artwork ensuring proper placement alignment within each space according plan specifications.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Negotiated favorable contract terms with vendors, resulting in reduced operating expenses without compromising on service quality.
Osmia Organics
Marketing & Customer Service, Team Lead
01.2019 - 02.2023
Job overview
- Maximized performance by monitoring daily activities and mentoring team members.
- Negotiated partnerships with key influencers, maximizing brand exposure in target markets.
- Defined and achieved project and overall organizational vision, strategies and tactics.
- Managed internal, external, and crisis communications.
Metropolitan State University
Study Abroad Program Coordinator
01.2016 - 12.2018
Job overview
- Designed and executed comprehensive study abroad itineraries, aligning academic objectives with cultural experiences.
- Coordinated with academic institutions, travel agencies, and local organizations to plan accommodations, transportation, and activities.
- Developed contingency plans and implemented safety protocols to prioritize participant well-being.
The National Museum of Denmark
Research Assistant
06.2018 - 08.2018
Job overview
- Research assistant and exhibition consultant to National Museum of Denmark
- Developed 5 alternate exhibition concepts on request of museum’s Director of Marketing
- Exhibit facilitator for four special exhibits at the Denver Museum of Nature and Science
Denver Museum of Nature & Science
Exhibit Facilitator
02.2018 - 05.2018
Job overview
- Fostered an inclusive learning environment by addressing diverse needs and adapting facilitation techniques as needed.
- Delivered high-quality training sessions, ensuring participants developed a thorough understanding of the subject matter.
- Identified areas in need of improvement and implemented solutions.
Education
Metropolitan State UniversityDenver, CO
Bachelor of Arts from Hospitality, Tourism & Events, Minor in Anthropology
05.2018
University Overview
- College of Professional Studies Outstanding Student
- West Federation CHRIE Scholarship
- Colorado Governor’s Tourism Conference Scholarship
- President of Voluntourism Club
Skills
- Relationship Management
- Research Organization
- Inductive Reasoning
- Event Management
- Travel Itinerary Design
- Project Management
- Resourceful problem-solver with excellent customer service and interpersonal skills
- Possesses a natural gift for putting the most challenging personalities at ease
- Listens well and translates customer feedback into innovations in customer experience
- Strong team player and effective multi-tasker
- Brings determination and positivity to all interactions
- Thrives in creative workspaces
- Extensive travel in five continents
- Design research
Timeline
Home Success + Design Manager
Boutique Mountain Homes
02.2023 - Current
Marketing & Customer Service, Team Lead
Osmia Organics
01.2019 - 02.2023
Research Assistant
The National Museum of Denmark
06.2018 - 08.2018
Exhibit Facilitator
Denver Museum of Nature & Science
02.2018 - 05.2018
Study Abroad Program Coordinator
Metropolitan State University
01.2016 - 12.2018
Metropolitan State University
Bachelor of Arts from Hospitality, Tourism & Events, Minor in Anthropology
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