Heather Busse
Summary
Patient and persistent Groomer with substantial knowledge of all dog and cat breeds. Working independently with minimal supervision. Expert with over 12 years of experience in pet grooming industry. Committed to providing professional and hygienic grooming environment for pets and owners.
Compassionate grooming with extensive experience in all aspects of grooming of dogs and cats. Strong multi tasking abilities and particular talent in see what needs to be done. Consistently deliver quality service and high level of excellence in animal care.
Overview
38
38
years of professional experience
Work History
Pet Groomer
It's A Dogs World
Onalaska, WI
04.2021 - Current
- Greeted pet owners and went over available services, outlined costs and determined special needs of animals under care.
- Spoke to customers regarding lodging, grooming, daycare services and pricing and cross-sold additional items.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Kept animal coats clean and healthy with regular washing, grooming and trimming.
- Performed pet intake to gain necessary information concerning health, behaviors, potential allergies and other details to provide complete records and methods of owner contact.
- Carefully clipped nails and trimmed hair around pads and paws, using gentle approach for anxious pets.
- Delivered continuous focus and attention to lodged animals, promoting high level of care and oversight.
- Kept cages, kennels, play yards and grooming areas neat and clean.
- Managed facility laundry, cleaning and restocking.
- Monitored animals for behavioral problems and signs of health issues.
- Restocked supplies and rotated items to maintain efficient operations and prevent expiration of perishable goods.
- Handled administrative work such as answering telephones and scheduling appointments for visits.
- Maintained and updated daily log of time spent with dogs for calculating payments, itemizing activities and services provided.
Office Assistant
Hidden Valley Paintball
Ettrick, WI
03.1988 - Current
- Completed clerical tasks such as filing, copying and distributing mail.
- Interacted with customers by phone, email or in-person to provide information.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Delivered clerical support by handling range of routine and special requirements.
- Executed record filing system to improve document organization and management.
- Developed correspondence letters, memos and emails.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
- Coordinated, scheduled and arranged business meetings and travel calendars.
- Drafted common document templates for use by executives and employees.
- Created presentations and proposals for use in meetings, assisted in bookkeeping and produced budget reports.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Managed multiple projects simultaneously using organizational and analytical skills.
- Informed and supported business leaders through consistent communication and administrative support duties.
- Supported staff on special assignments and ad hoc projects.
- Provided ease of access and navigation for important data by compiling, organizing and uploading organizational documents to spreadsheet and microsoft databases.
- Strategically distributed administrative tasks amongst staff and provided guidance to promote performance.
Pet Groomer
Doggie Zen & Den
Holmen, WI
07.2018 - 04.2021
- Greeted pet owners and went over available services, outlined costs and determined special needs of animals under care.
- Spoke to customers regarding lodging, grooming, daycare services and pricing and cross-sold additional items.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Kept animal coats clean and healthy with regular washing, grooming and trimming.
- Performed pet intake to gain necessary information concerning health, behaviors, potential allergies and other details to provide complete records and methods of owner contact.
- Delivered continuous focus and attention to lodged animals, promoting high level of care and oversight.
- Provided specialty breed clips for Poodles, Schnauzers, and Yorkshire Terriers.
- Kept cages, kennels, play yards and grooming areas neat and clean.
- Followed specific food and water schedules for different animal species.
- Collected animal waste produced on walks and discarded in trash or approved receptacles.
- Followed pet care instructions for dietary needs and medication regimens.
- Managed facility laundry, cleaning and restocking.
- Monitored animals for behavioral problems and signs of health issues.
- Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise.
- Restocked supplies and rotated items to maintain efficient operations and prevent expiration of perishable goods.
- Monitored animals for signs of disease, illness or injury and communicated concerns to owners.
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites and hair mats.
- Handled administrative work such as answering telephones and scheduling appointments for visits.
- Maintained and updated daily log of time spent with dogs for calculating payments, itemizing activities and services provided.
- Managed inventory, ordered new supplies and maintained optimal storage to meet expected needs.
- Met with clients to discuss cut and style preferences prior to caring for animals.
Education
No Degree - Veterinary Technician
Ridgewater College
Willmar, MNHigh School Diploma -
Galesville-Ettrick-Trempealeau High School
Galesville, WI05.1995
Skills
- Animal Observations
- Animal Behavior Education
- Animal Quarters Maintenance
- Appointment Scheduling
- Work Prioritization
- Decision Making
- Pet Owner Advisory
- Animal Grooming
- Treatment Documentation
- Customer Service
- Illness and Injury Detection
- Equipment Disinfection
- Facility Laundry and Cleaning
- Problem Solving
- Work Planning
- Policy and Procedure Explanations
- Customer Communication
- Cage Repairs
- Attention to Detail
- Inventory Management
- Housekeeping Duties
- Interpersonal Relations
- Medication Administration
- Relationship Building
- Facilities Maintenance
- Dependable and Responsible
- Honest and Ethical
- Problem Identification
- Teamwork and Collaboration
Timeline
Pet Groomer
It's A Dogs World
04.2021 - Current
Pet Groomer
Doggie Zen & Den
07.2018 - 04.2021
Office Assistant
Hidden Valley Paintball
03.1988 - Current
No Degree - Veterinary Technician
Ridgewater College
High School Diploma -
Galesville-Ettrick-Trempealeau High School