Heather Bustos
Hemet,CA
Summary
Adaptable and courteous Front End Manager attentive to guest needs. Talented at answering questions, offering information and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers.
Overview
10
10
years of professional experience
Work History
Independent Owner in Training
Grocery Outlet Bargain Market
Beaumont, CA
06.2022 - 02.2023
- Managed daily operations of business, including hiring and training staff.
- Identified new opportunities for growth, expansion, and diversification.
- Created marketing campaigns to attract new customers.
- Oversaw budgeting and financial management.
- Analyzed industry trends to develop competitive strategies.
- Maintained relationships with existing clients by providing superior customer service.
- Provided direction and guidance to employees.
- Set pricing structures according to market analytics and emerging trends.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Received and inspected incoming produce shipments to ensure quality and quantity standards were met.
- Organized and stocked shelves with fresh fruits and vegetables while rotating older items to the front of displays.
- Assisted customers in locating requested items, providing product knowledge and making suggestions when appropriate.
- Maintained a clean and orderly work area in accordance with health and safety regulations.
- Provided customer service and answered customer questions regarding the selection, quality, and pricing of meats.
- Stocked shelves with merchandise to ensure optimal inventory levels were maintained.
Front End Manager
Restaurant Depot
Colton, CA
08.2014 - 12.2021
- Reviewed employee performance and determined areas in need of improvement.
- Managed customer complaints and rectified issues to complete satisfaction.
- Put together schedule for floor staff according to skill sets and coverage needs.
- Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
- Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
- Delivered key administrative support to coworkers, taking on additional tasks during peak times.
Retail Sales Supervisor
Lucy's Activewear
Manhattan Beach, CA
01.2013 - 07.2013
- Stocked and cleaned shelves while maintaining neat and orderly store.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
- Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
- Assisted customers by phone regarding store operations, products, promotions and orders.
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
- Prevented store losses using awareness and attention to detail to detect gaps for corrective action.
- Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
- Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Recommended merchandise to customers based on needs and preferences.
Education
High School Diploma -
Huntington Park - Bell Community Adult School
Huntington Park, CASkills
- Employee development and training
- Merchandising expertise
- Cash transactions
- Listening skills
- Opening and closing procedures
- Employee training
- Customer Service
- Staff Supervision
Timeline
Independent Owner in Training
Grocery Outlet Bargain Market
06.2022 - 02.2023
Front End Manager
Restaurant Depot
08.2014 - 12.2021
Retail Sales Supervisor
Lucy's Activewear
01.2013 - 07.2013
High School Diploma -
Huntington Park - Bell Community Adult School
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