Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Shane Graham

New York,New York

Summary

Experienced IAM Analyst with expertise in user provisioning, role-based access control (RBAC), multi-factor authentication (MFA), and identity lifecycle management. Proficient in network security principles, Linux, Windows, and Wireshark. Strong time management and communication abilities. I am seeking an IAM Engineer role or IAM Analyst role to deliver innovative solutions and drive impactful results.

Overview

1
1
year of professional experience

Work History

Identity and Access Management Analyst (IAM)

Stride K12
Remote
07.2024 - Current
  • Efficiently processed 1,000+ IAM tickets using ServiceNow and Jira, ensuring compliance with SLA standards for access provisioning, modifications, and revocations
  • Administered user access across multiple systems and applications, managing permissions during onboarding, offboarding, and throughout the access lifecycle
  • Used Snowflake, Salesforce, PowerSchool, CSR, OMS, and AVID for account creation, integration, and system administration, showing versatility with various IAM platforms
  • Ensured adherence to SOPs (Standard Operating Procedures), SLAs, and FERPA (Family Educational Rights and Privacy Act) through rigorous Quality Assurance (QA) processes, supporting high data privacy and security standards
  • Conducted training sessions for peers on operational procedures and best practices, enhancing team efficiency and knowledge transfer within the organization.

On-Site Support Specialist (Technician & Training Specialist)

Access411
New York, NY
02.2024 - 05.2024
  • Deployed and configured control software solutions at client sites, ensuring correct software application setup and integration
  • Provided ongoing technical support for A/V systems, troubleshooting, and resolving issues promptly, and performing system upgrades as needed
  • Supported effective communication with clients, gathered requirements, addressed concerns, and provided training, contributing to strong client relationships and high satisfaction
  • Partnered with development and engineering teams to diagnose and resolve complex technical issues, offering feedback for product improvements
  • Created and updated documentation for installation procedures, troubleshooting guides, and best practices, ensuring effective knowledge sharing through CRM systems.

Education

Certification - Cyber Security, IT (Information Technology) Cyber Infrastructure & Technology, Computer Networking, Windows Security

New Jersey Institute of Technology
Newark, New Jersey
02.2023

Skills

  • SailPoint IQ Proficiency
  • Microsoft 365 Administration
  • OKTA Administration
  • Experience with Unanet
  • SOP Creation
  • Active Directory Management
  • Proficient in ServiceNow
  • Staff Provisioning
  • Employee Development Training
  • Jira Management

Affiliations

| NJIT | Microsoft Security | Active Directory March 2023
•Users and Group Managing, creating Identity and Access management on Windows 2016 server.
•Creating new users from a Template, configured logon permitted and logon denied settings and verifying department and company information.

ComputerNetworking | Networking Configuration October 2023
•Setting up a wide area network (WAN) for a mock bank that includes three LANs (one of which will be partitioned with three VLANs) and configure all network devices and endpoints to communicate with the entire WAN.
•Included design and implementation of IP schemes. VLAN configuration, dynamic routing configuration, security solution Implementation, and basic network device configuration.

Programming & Scripting: Created nested loops, created a range with various inputs, created a calculator, created a network client and server socket, customize your PyCharm environment, wrote an ARP poisoning detector in Python to detect On-Path attacks.

Timeline

Identity and Access Management Analyst (IAM)

Stride K12
07.2024 - Current

On-Site Support Specialist (Technician & Training Specialist)

Access411
02.2024 - 05.2024

Certification - Cyber Security, IT (Information Technology) Cyber Infrastructure & Technology, Computer Networking, Windows Security

New Jersey Institute of Technology
Shane Graham