Heather Carignan, MSW, LICSW (In Progress)

• Provided counseling services to support clients in personal growth and decision-making.
• Facilitated mediation sessions to resolve conflicts between individuals and groups.
• Developed and implemented client intake processes for efficient service delivery.
• Developed strategic plans to drive company growth and innovation.
• Established partnerships with key stakeholders to expand business opportunities.
• Developed and implemented strategic business plans to increase company profitability.
• Cultivated relationships with external organizations to build partnerships that benefited both parties.
• Developed strategies for improving customer service standards throughout the company.

Oversaw a staff of 13, fostering a collaborative team environment to improve program effectiveness.

Developed and implemented a clinical program for youth in care.

Expanded existing contract multiple times over five years, increasing service capacity.

Introduced effective interventions to staff, facilitating improved implementation.

Provided weekly supervision and group sessions to support staff development.

Delivered ongoing training to equip staff with skills needed for program efficacy and adherence to best practices.

Established strong working relationships with stakeholders and teams.

Ensured compliance with program documentation and regulatory standards, supporting operational integrity and quality service delivery.

• Completed intake processes, accurately documenting client needs to inform treatment planning.
• Delivered individualized psychotherapy tailored to diverse backgrounds.
• Provided personalized substance use therapy aligned with specific client goals.
• Facilitated trauma-informed support groups to encourage healing and recovery.
• Built strong relationships within facility, facilitating collaborative care for improved client outcomes.
• Maintained compliant, timely documentation, ensuring all client interactions met regulatory standards.
• Acquired best practices in substance use disorder treatment through ongoing education.
• Received 300 hours of direct supervision from clinical director for professional development.

• Facilitated and mediated meetings for families with children placed out of care.
• Ensured federal compliance through regular reviews of out-of-home placements.
• Facilitated resolution of conflicts through active listening and communication techniques, promoting constructive dialogue.
• Set tangible, meaningful goals for family progress.
• Modeled compassion and teamwork for collaborating professionals.
• Collaborated with attorneys, case workers, CASA, nurses, and service providers.
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