Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Arissa Hamilton

Evans,GA

Summary

Talented Owner with excellent marketing, customer service and facility oversight skills and more than 10+years of experience. Highly effective and comfortable working with people at all levels in organization. Hard-driving business leader offering skill in strategic business planning and team development. Skillfully recruit and train employees at all levels to meet customer and business demands. Articulate, forward-thinking and resourceful in meeting unique needs.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Owner CEO

Myself ( Boomtown Nutrition )
El Dorado , AR
2018.10 - Current
  • Managed day-to-day business operations.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
  • Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Created and monitored promotional approaches to increase sales and profit levels.
  • Reconciled daily sales, returns and financial reports in QuickBooks.
  • Optimized team hiring, training and performance.
  • Maintained up-to-date administrative records to monitor operational conditions.
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
  • Remained up-to-date on current trends and attended industry trade shows and markets to view and order inventory.
  • Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
  • Developed key operational initiatives to drive and maintain substantial business growth.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Established, optimized and enforced business policies to maintain consistency and high-quality standards across industry operations.
  • Devised processes to boost long-term business success and increase profit levels.
  • Founded and managed restaurant business, growing revenue to $548,236.23 in first year.
  • Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
  • Trained and developed team members to build human capital.
  • Developed sales presentations and promotion initiatives to key accounts to drive product sales and increase brand awareness.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Generated revenues yearly and effectively capitalized on industry growth.
  • Conducted target market research to scope out industry competition and identify advantageous trends.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
  • Aligned branding initiatives and sales strategies with client goals.
  • Cultivated forward-thinking, inclusive and performance-oriented business culture to lead industry in innovation and push progress.
  • Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Discovered areas of improvement by generating quarterly operational and sales reports.
  • Improved records management systems for leases and contracts to boost renewals timeliness.
  • Reduced personnel turnover and promoted employee development by recruiting team-oriented candidates and implementing new training practices.
  • Increased customer engagement through social media.
  • Developed marketing content such as blogs, promotional materials and advertisements for social media.
  • Monitored online presence of company's brand to engage with users and strengthen customer relationships.
  • Analyzed and reported social media and online marketing campaign results.
  • Improved page content, keyword relevancy, and branding to achieve search engine optimization goals.
  • Engaged online audiences by placing strong focus on sales process support and responding to inquiries and comments timely and knowledgeably.
  • Set clearly defined goals to drive customer retention, brand awareness and website or social media traffic.
  • Created videos and managed YouTube channel to strengthen company reputation.
  • Curated and segmented editorial content to increase engagement and channel growth.
  • Promoted successful outcome of web development strategy by aligning consistent brand messaging and visual designs across digital outlets.
  • Identified target market and key segments through in-depth analysis of markets and related trends.
  • Devised strategies and roadmaps to support product vision and value to business.
  • Utilized techniques such as cold calling, networking and prospecting to develop new leads.
  • Drove digital and enterprise collaboration across functional teams, focusing on delivery and continuous process improvement.
  • Identified appropriate marketing channels and target customers for campaigns.
  • Developed campaigns and specific marketing strategies for clients.
  • Created documentation outlining research findings for use by project managers, customers and other marketing staff to make accurate decisions about future plans.
  • Tracked various product sales and costs by analyzing and entering sales, business data and expenses.
  • Conducted research to analyze customers' behavior, preferences, and purchasing habits.
  • Analyzed demographic data to determine optimal targets, messaging and tactics for persuasion.
  • Hosted webinars and training videos to communicate nationwide promotions to franchisees.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Cleaned counters, machines, utensils and seating areas daily.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Controlled line and crowd with quick, efficient service.
  • Maintained regular and consistent attendance and punctuality.
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Maintained supply levels in counter and customer areas to meet typical demands.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Learned every menu preparation and numerous off-label drinks to meet all customer needs.
  • Made and served brand-specific café beverages per day with speed, quality and consistency.
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
  • Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
  • Prioritized drink requests while managing interruptions.
  • Engendered customer loyalty by remembering personal preferences and allergy information.
  • Complied with standards for merchandising, stocking and storing product.
  • Completed over successful daily cash audits to correctly balance drawers at end of each shift.
  • Trained new employees in groups and in one-on-one scenarios.
  • Constantly expanded personal knowledge of coffee styles and varieties.
  • Upsold specialty items with beverages, increasing store sales.
  • Cultivated to recall customers' names and address each by name.
  • Educated coworkers and customers about new products.
  • Educated staff by sharing knowledge and expertise of coffees, teas and merchandise.
  • Maintained espresso equipment and performed minor repairs to keep coffee machines functioning properly.
  • Created original artwork for specials board display daily.
  • Set and achieved goals for professional development and advancement.
  • Provided in-depth information to customers on beverage preparation and offered samples of latest brews.
  • Helped clients build life management and coping skills to handle daily needs and specific stressors.
  • Encouraged clients to set and achieve reasonable goals on weekly basis.
  • Documented behaviors, treatments and non-compliance issues.
  • Displayed sensitivity to cultural and linguistic needs of clients and families served.
  • Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
  • Designed specific workout systems for individual clients based on performance ability.
  • Trained clients during strength training, cardiovascular exercise and stretching.
  • Grew customer base through word-of-mouth referrals based on customer satisfaction and results.
  • Achieved improvements for clients by designing optimal wellness plans and organizing schedules to promote consistency.
  • Organized files and created new system for personal fitness plans, records and contracts.
  • Recruited new participants each month with expertise in relationship-building and personal training.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Monitored security and handled incidents calmly.

Owner/CEO

The Healthy Hangout
Evans, United States
2020.01 - Current
  • Managed day-to-day business operations.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
  • Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Created and monitored promotional approaches to increase sales and profit levels.
  • Reconciled daily sales, returns and financial reports in QuickBooks.
  • Remained up-to-date on current trends and attended industry trade shows and markets to view and order inventory.
  • Optimized team hiring, training and performance.
  • Maintained up-to-date administrative records to monitor operational conditions.
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
  • Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
  • Developed key operational initiatives to drive and maintain substantial business growth.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Established, optimized and enforced business policies to maintain consistency and high-quality standards across industry operations.
  • Devised processes to boost long-term business success and increase profit levels.
  • Founded and managed restaurant business, growing revenue to $75,000+ in first year.
  • Trained and developed team members to build human capital.
  • Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
  • Developed sales presentations and promotion initiatives to key accounts to drive product sales and increase brand awareness.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Generated revenues yearly and effectively capitalized on industry growth.
  • Conducted target market research to scope out industry competition and identify advantageous trends.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
  • Aligned branding initiatives and sales strategies with client goals.
  • Cultivated forward-thinking, inclusive and performance-oriented business culture to lead industry in innovation and push progress.
  • Reduced personnel turnover and promoted employee development by recruiting team-oriented candidates and implementing new training practices.
  • Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Discovered areas of improvement by generating quarterly operational and sales reports.
  • Improved records management systems for leases and contracts to boost renewals timeliness.
  • Greeted customers and helped with product questions, selections and purchases.
  • Helped customers complete purchases, locate items and join reward programs.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Answered questions about store policies and addressed customer concerns.
  • Issued receipts and processed refunds, credits or exchanges.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Used POS system to process sales, returns, online orders and gift card activations.
  • Folded and arranged merchandise in attractive displays to drive sales.
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
  • Trained new associates on cash register operations, conducting customer transactions and balancing drawer.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Opened and closed store independently and prepared nightly bank drop for manager.
  • Supported efficient and timely replenishment of sales floor merchandise.
  • Cleaned counters, machines, utensils and seating areas daily.
  • Controlled line and crowd with quick, efficient service.
  • Maintained regular and consistent attendance and punctuality.
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
  • Learned every menu preparation and numerous off-label drinks to meet all customer needs.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Prioritized drink requests while managing interruptions.
  • Provided in-depth information to customers on beverage preparation and offered samples of latest brews.
  • Created original artwork for specials board display daily.
  • Identified appropriate marketing channels and target customers for campaigns.
  • Developed campaigns and specific marketing strategies for clients.
  • Coordinated with social media, public relations and other teams to execute product introductions.
  • Wrote engaging and successful marketing, advertising and website copy.
  • Conducted research to analyze customers' behavior, preferences, and purchasing habits.
  • Collaborated with sales team to increase brand awareness and enhance business development by building and maintaining relationships with 3500+ key accounts.
  • Developed advertisements with impactful messages to stimulate engagement and reach target audiences.
  • Maintained high level of understanding of industry standards and trends.
  • Created digital media kits for high profile projects.
  • Maximized advertising efforts by developing content for media relations, corporate communications and social media posts.
  • Strengthened marketing programs to capture new business and take advantage of changing trends in client markets.
  • Increased business growth outcomes by effectively collaborating with sales, service and financial departments.
  • Partnered with graphics team to prepare, design, implement and measure success of campaigns.
  • Researched, designed, implemented and tracked advertising and public relations activities.
  • Hosted webinars and training videos to communicate nationwide promotions to franchisees.
  • Conducted interviews with key business users to collect information on business processes and user requirements.
  • Improved business direction by prioritizing customers and implementing changes based on collected feedback..
  • Aligned branding initiatives and sales strategies with client goals

Brand Consultant

Flawless Designs
USA
2020.01 - 2022.03
  • Planned, implemented and tracked sales and marketing strategies to promote brand products.
  • Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability.
  • Conceptualized brand identity and developed unique accompanying graphic style and tone for use in communications.
  • Developed and implemented favorable pricing structures balancing firm objectives against customer targets.
  • Improved and boosted brand image by implementing focused marketing campaigns and engaging in professional networking to support outreach.
  • Coordinated with social media, public relations and other teams to execute product introductions.
  • Created customized marketing materials to increase product awareness.
  • Wrote engaging and successful marketing, advertising and website copy.
  • Negotiated rates with media sales companies to obtain most competitive prices.
  • Monitored buying strategies.
  • Increased brand awareness through creation of innovative print and digital productions for major publications.
  • Cut delivery times through proactive tracking and monitoring of project timelines and aggressive pursuit of customer approval of digital and print files.
  • Led implementation of best practices to support customer service satisfaction initiatives.
  • Conceptualized brand identity and developed unique accompanying graphic style and tone for use in communications
  • Planned, implemented and tracked sales and marketing strategies to promote brand products
  • Organized and delivered training sessions for new product content and technological advancements
  • Completed in-depth reviews of market conditions and customer preferences for social media products and platforms including facebook, instagram, tiktok and website designing

Staff Assistant

Sobriety Living Center
Pine Bluff, AR
2013.01 - 2018.10
  • Maintained professional front desk, handled incoming calls and delivered exceptional service to every guest.
  • Delivered clerical support by handling range of routine and special requirements.
  • Interacted with customers by phone, email or in-person to provide information.
  • Provided expert administrative support to meet daily requirements and maximize team productivity.
  • Answered incoming calls, processed requests and relayed messages to appropriate personnel.
  • Greeted guests in with friendliness and professionalism.
  • Delivered top-notch administrative support to office staff, promoting excellence in office operations.
  • Transferred and directed phone calls, guests and mail to correct staff members.
  • Worked closely with manager to provide effective assistance for specific aspects of business operation.
  • Assisted manager in all aspects of business operations.
  • Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
  • Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Managed and completed paperwork and overall office administration operations.
  • Recorded expenses and maintained accounting records.
  • Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments and arranging transportation.
  • Communicated proactively with supervisors, immediately explained issues and teamed on appropriate solutions.
  • Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
  • Kept team efficient and on-task by maintaining well-stocked and organized supplies.
  • Drafted agendas, recorded minutes and created documents for meetings.
  • Worked closely with coworkers to strategically plan for company growth.
  • Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
  • Authored clear and professional business documents.
  • Worked closely with management teams to plan, develop, coordinate and execute technical strategies aligned to client's vision, mission and purpose.
  • Facilitated best user experience through continuous support, training classes, webinars, improvements and communication of system changes.
  • Coordinated with management teams to plan, develop, align and execute strategies that would meet client's vision, mission and purpose.
  • Played key role in on-going network design, reevaluation and optimization to keep pace with company growth.
  • Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
  • Supported and assessed clients struggling with addiction or relationship issues and devised strategies based on client needs.
  • Provided comprehensive case management services, created treatment plans and connected clients and families to appropriate resources.
  • Developed individual treatment goals based on history and diagnosis.
  • Facilitated group and individual therapy in outpatient setting.
  • Led supportive group discussions and education sessions with alcohol and drug users and families.
  • Provided counseling and support to clients with drug and alcohol abuse issues.
  • Displayed sensitivity to cultural and linguistic needs of clients and families served.
  • Directed family-centered, strengths-based, culturally competent and individualized intakes and assessments.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Carried out day-day-day duties accurately and efficiently.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Utilized behavioral strategies to promote adherence to care plans, adoption of healthy behaviors and engagement in self-care.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Assisted management with administrative aspects of hiring and onboarding new hires and temporary staff.
  • Supported management by processing invoices and documents with consistent on-time delivery.
  • Tracked financial progress by creating quarterly and yearly balance sheets.
  • Developed monthly, quarterly and annual profit and loss statements and balance sheets.
  • Analyzed figures, postings and documents to maintain accounting program accuracy.
  • Computerized recordkeeping systems, initiating and maintaining financial accurate and current tracking in quickbooks.
  • Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs
  • Interacted with customers by phone, email or in-person to provide information
  • Delivered clerical support by handling range of routine and special requirements
  • Maintained professional front desk, handled incoming calls and delivered exceptional service to every guest
  • Boosted productivity by keeping office records current, well-organized and efficiently accessible for various needs
  • Greeted guests in with friendliness and professionalism
  • Produced highly accurate internal and external letters and memoranda
  • Assisted manager in all aspects of business operations

Education

GED -

Augusta Technical College
Augusta, GA
01.2020

Skills

  • Human Resources Oversight
  • Sales Promotion
  • Program Optimization
  • Sales Tracking
  • Quality Assurance
  • Goal Setting
  • Customer Service Management
  • Problem Anticipation and Resolution
  • Employee Motivation
  • Records Organization and Management
  • Originality and Creativity
  • Assignment Delegation
  • Business Leadership
  • Finance and Accounting Oversight
  • Recruitment and Hiring
  • Focus and Follow-Through
  • Supplier Monitoring
  • Verbal and Written Communication
  • Performance Assessment
  • Staff Scheduling
  • Business Forecasting
  • Sales Coaching
  • POS Terminal Operations
  • Direct Sales
  • Customer Relations
  • Administrative Management
  • Training Management
  • Payroll Administration and Timekeeping
  • Multitasking and Prioritization
  • Purchasing Leadership
  • Presentation Development and Delivery
  • Desktops, Laptops and Mobile Devices
  • Information Security
  • Payment Processing
  • Returns and Exchanges
  • Product Demonstrations
  • Loss Prevention
  • Brand Promotion
  • POS Software
  • Meeting Sales Goals
  • Store Policies and Procedures
  • Building Customer Relationships and Loyalty
  • Product Knowledge
  • Energy and Physical Stamina
  • Item Ticketing and Pricing
  • Sales and Promotions
  • Goal-Driven
  • Clinical assessment
  • Providing community referrals
  • Dependable and Responsible
  • Google Workspace
  • Quickbooks Software Proficiency
  • Networking and relationship building
  • Social Media Management
  • Content and digital asset management
  • Promotion tactics implementation
  • Business Development
  • Social media coordination
  • Database Skills
  • Microsoft Office Suite
  • Vendor Relations
  • Social Media Best Practices
  • Brand Development
  • Email Marketing
  • Product Marketing
  • Digital Media
  • Virtual Learning Management
  • Team Exercises
  • Training Video Production
  • Participant Recruitment and Placement
  • Corporate Training Programs
  • First Aid/CPR
  • MS Office
  • Data Entry

Certification

  • First Aid/CPR Certified
  • CPT - Certified Personal Trainer
  • Licensed safe serve for food safety

Timeline

Owner/CEO

The Healthy Hangout
2020.01 - Current

Brand Consultant

Flawless Designs
2020.01 - 2022.03

Owner CEO

Myself ( Boomtown Nutrition )
2018.10 - Current

Staff Assistant

Sobriety Living Center
2013.01 - 2018.10

GED -

Augusta Technical College

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